Credit Bureau Reporting Process Manager

Capital One
Richmond, Virginia, United States
Jan 22, 2023
Jan 26, 2023
Full Time
West Creek 7 (12077), United States of America, Richmond, Virginia

Credit Bureau Reporting Process Manager

Monitor and maintain processes to ensure they are followed correctly and help to resolve issues or escalate when necessary. Maintain and update process documents. Collect and analyze data and measure effectiveness of existing business processes. Communicate updates with internal customers on new and existing processes and provide internal customer support as needed.

General Responsibilities:

  • Monitor process to ensure it is followed correctly by the business; correct issues or escalate with manager if controls are not working as planned.

  • Write process maps, procedures, or other artifacts and may maintain/ update documentation for new and existing processes.
  • Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place.
  • Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; role may make improvements to processes.
  • Research best practices.
  • Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives.

  • May develop project plans to execute process development and/or re-engineering.
  • Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations.
  • May perform process or parts of the process as needed.
  • May manage other associates.

Basic Qualifications:

  • High School Diploma, GED or equivalent certification
  • At least 1 year of experience with Microsoft Office or G Suite
  • At least 1 year of experience in Business Process Management , Project Management , Relationship Management or Risk Management

Preferred Qualifications:

  • Bachelor's Degree or military experience
  • Lean or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).