UX / Interaction Designer

Capital One
Plano, Texas, United States
Jan 22, 2023
Feb 08, 2023
Full Time
Locations: TX - Plano, United States of America, Plano, Texas

UX / Interaction Designer

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

We are currently seeking a UX Designer to join our team to build a web application that helps developers create new software to solve complex customer and business needs. Our tool helps teams setup environments, design the infrastructure of their application, automate builds, releases, and testing, and adhere to complex security, legal and risk requirements. It's a big, complex project that will have very positive impacts on the daily lives of our engineering teams across the company.Each day, you will closely collaborate with a technical group of software architects, engineers, product, and customer success teams to thoughtfully translate complex flows or processes into simple solutions that are easy to use for a new developer while being powerful enough for a seasoned veteran.

Our ideal candidate has designed apps and/or software - and at scale - and understands the different approach and mindset required to create applications compared to simple websites. Extra points to someone who understands what it takes to develop applications, has witnessed the challenges of developers, and has had some experience writing code themselves.

What You'll Do:

Key Responsibilities

You'll be asked to handle a variety of responsibilities, including:
  • Simplifying and translating complex business and software development workflows into easy-to-use experiences for a technical audience
  • Establishing reusable workflows and interface patterns
  • Collaborating with enterprise partners to create new interface and interactions patterns
  • Developing sitemaps, UX architecture, information architecture, and wireframes
  • Working closely with product and customer success teams to incorporate user feedback and feature requests
  • Identifying and establishing design needs, requirements, and acceptance criteria

Collaboration & Connection

  • Collaborating with software architects and engineers, product, and research teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
  • Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience
  • Advocating for the customer through human centered design methods, including: discovery, research, whiteboarding sessions, and user testing
  • Championing prioritization of design centered product enhancements grounded in research and analysis
  • Connecting with design community peers by learning, sharing, and teaching
  • Working with partners and teams across various geographies
  • Embracing and advocating for an experience mindset - this is as important to the work as the results
  • Participating in hiring by reviewing resumes, conducting interviews and attending consensus

Discovery & Delivery

  • Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
  • Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
  • Participate in end-to-end product design by: Working with researchers to understand customer needs and define opportunities through usability and empathy studies
  • Creating process and user flows, wireframes, journey maps and interaction models, resulting in low to high fidelity prototypes
  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
  • Supporting effective storytelling and presentation of visual concepts to various stakeholders
  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

At least 4 years of experience with User Experience design

Preferred Qualifications

  • Bachelor's degree or military experience
  • Experience designing software or mobile applications, enterprise applications a bonus
  • Experience creating responsive web layouts
  • Designing for cross-channel experiences
  • Comfortable working with Product and Tech partners
  • Experience creating components and interactive prototypes in Figma
  • Familiarity with working in an established design system
  • Familiarity with the software development lifecycle and writing code
  • Familiarity with product development from inception to release

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).