Technical Writer, API Docs

Employer
Capital One
Location
McLean, Virginia, United States
Posted
Jan 22, 2023
Closes
Feb 01, 2023
Ref
R158848
Function
Finance
Hours
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Technical Writer, API Docs

API Technical Writer

Capital One is seeking a Technical Writer to be a part of a team tasked with documenting the business-critical APIs and other developer tools available on our world-class internal and external portals. The work of this team is fundamental to empowering developers to build great products that reach tens of millions of consumers.

The right candidate will have a love of technology, a genuine ability to use language as a tool, and a deeply technical experience as a tech writer. They are also:
  • Experienced at writing API documentation such as reference docs and developer guides for API users and able to create API reference documentation, best-practice workflows, and examples
  • Dedicated to delivering content that is technically accurate and provides clarity for even the most complex processes
  • Comfortable juggling multiple projects to drive successful and timely completion
  • Organized and able to navigate competing priorities, leading projects from start to finish
  • Able to self-edit and committed to document quality and a flawless user experience
  • Open to new and modern ways of constructing and delivering content
  • Ready to contribute process improvements for added efficiency
  • Strong grammarians who understand how sentence structure and word choice can clarify or obscure meaning
  • Happy to iterate and collaborate: draft, ask, test, fail, and improve
  • Curious about Capital One, our APIs, and the people who consume them

This person will document APIs, improve our API design, perform light testing, maintain site excellence and consistency, and master our API offerings. We won't expect them to know our conventions or our environment, but they should know the difference between a POST and a PUT.

Basic Qualifications:
  • Bachelor's degree or military experience
  • At least 3 years experience writing REST API documentation for both technical and non-technical audiences. Writing samples will be requested
  • At least 3 years experience with REST and RESTful conventions
  • Knowledge of JSON and YAML
  • Can read and understand source code
  • Proven ability to handle multiple projects and able to prioritize tasks



Preferred Qualifications:
  • Experience crafting and maintaining example code in languages like cURL, Python, Go, or NodeJS
  • Experience writing and publishing in MadCap Flare or similar tooling a plus, but applicants interested in learning are encouraged to apply
  • Have experience working with OpenAPI/SwaggerUI
  • Ability to use HTTP clients like Postman to research and test API queries
  • 5+ years of technical writing experience
  • Comfortable working in an Agile environment
  • Able to learn quickly and work well independently

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City: $124,022 - $146,318 for Manager, Process Management

San Francisco, California: $131,364 - $154,980 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $124,022 - $146,318 for Manager, Process Management

Location is San Francisco, California: $131,364 - $154,980 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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