Design Strategist, Risk.XD

Employer
Capital One
Location
McLean, Virginia, United States
Posted
Jan 21, 2023
Closes
Feb 20, 2023
Ref
R161425
Function
Finance
Hours
Full Time
Locations: VA - McLean, United States of America, McLean, Virginia

Design Strategist, Risk.XD

About the Team:

The Enterprise Risk Experience Design team at Capital One is at the forefront of enriching our customers' experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

As a Design Strategist on the Risk team, you'll shape the vision and digital strategy for platform experiences. You will participate in discovery and problem definition from the earliest stages, conducting user interviews and mapping end-to-end experiences for customers and the associates that support them. You'll dig into all aspects of the data ecosystem to understand the current state and frame opportunities for our partners through artifacts and engaging stories.

If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.

Who are you?
  • A Curious Researcher. You thrive on conducting research, synthesizing qualitative and quantitative data and connecting dots that lead to compelling, easy to understand insights and opportunities to dig deeper. Bonus: Able to clearly articulate insights across a wide variety of internal stakeholders
  • A Strategic Problem-Solver. You're comfortable in ambiguity and passionate about finding clarity. You consider multiple perspectives, objectives, and needs to arrive at the ideal solution. You're business savvy while keeping your users' needs at the forefront of your designs.
  • A Storyteller. You're able to develop clear and persuasive stories about your work that you share with a wide range of audiences, including business partners and stakeholders. You're able to present research findings and design concepts to designers and product partners.
  • A Successful Juggler. You don't get overwhelmed or flustered easily. You're able to keep track of multiple projects at once, manage your time efficiently and communicate scheduling with your manager and the broader team. You know that projects can adjust at the drop of a hat, you are adaptable and welcome change.
  • A Lifelong Learner. You have a hunger and curiosity to continually learn new things about design and to become a subject matter expert in whatever experience you are working in.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:

Strategy & Planning
  • Guiding the design process from identifying the problem to developing an approach for solving the problem, conducting research to presenting insights, opportunities and solutions
  • Translating insights into strategy and/or prototypes to communicate vision
  • Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience
  • Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
  • Championing prioritization of design-centered product enhancements grounded in research and analysis, such as design thinking and service design methodologies

Collaboration & Connection
  • Advocating for the customer through human centered design methodologies (like design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworking) to strategically define ideal experiences
  • Supporting and participating in design-led workshops with internal and external stakeholders to engage and build alignment across different partners and teams
  • Connecting with design community peers in service of learning, sharing, and teaching
  • Working with partners and teams across various geographies
  • Embracing and advocating for an experience mindset-this is as important to the work as the results-and advocating for our users through an empathy based approach to design

Execution & Delivery
  • Demonstrate interest and aptitude in service design methods
  • Deliver concepts and enable successful collaboration across teams, drawing on familiarity with design tools
  • Participate in end-to-end product design by:
    • Working with researchers to understand customer needs and define opportunities through usability and empathy studies
    • Working with designers and non-designers on project teams to understand and apply design by framing problems, defining insights, and designing new methodologies/practices to serve customer needs
    • Aiding to creation of a Voice of the Associate strategy and how we leverage the customer experience insights across the organization
    • Participating in synthesis and knowledge mapping sessions
    • Blueprinting existing and new digital experiences, identifying opportunities and solutions for improvement and experimentation
    • Creating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools
    • Supporting effective storytelling and presentation of visual concepts to various stakeholders
    • Partnering in creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications
  • At least 3 years of experience in service design, design strategy, human-centered design, or design thinking tools and methods
  • At least 2 years of experience working with Product and Tech partners

Preferred Qualifications
  • Bachelor's degree or military experience
  • Advanced degree, trainings, or certifications in service design, design, HCI, or related design fields
  • Experience designing for data-heavy experiences and/or complex enterprise systems
  • Strong knowledge of product design processes
  • Familiarity with design and prototyping tools, such as: Mural, Lucid, Airtable, Adobe Creative Suite, Figma


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City: $127,092 - $149,940 for Pr. Associate, Design

San Francisco, California: $134,657 - $158,865 for Pr. Associate, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $127,092 - $149,940 for Pr. Associate, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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