Veterans Service Representataive (Authorizer)

Wallops Island, Virginia
Jan 19, 2023
Jan 26, 2023
Full Time

Specific duties include:
Conducts interviews in person or by telephone with veterans, representatives, and advocates.

Explains the full range of VA benefits and all related programs, including disability and death compensation and pension programs, education, vocational rehabilitation, and other related entitlements, small or disadvantaged business utilization, VA health care, home loan guaranty program, life insurance, general Social Security Administration benefit programs, federal and state laws relating to domestic relations, and federal, state, and local assistance programs.

Decide the necessity for and type of examinations or reexamination and opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries.

Develops comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim.

Adjudicates, develops and/or issues decisions, and provides notification for the most complex and sensitive claims, such as claims for PTSD, sexual trauma, secondary service-connection, Gulf War claims, claims for unemployability and apportionment cases.

Responsible for requesting and evaluating medical evidence and lay testimony submitted in
connection with claims and is expected to research and develop claims by applying all pertinent laws.

Reviews the case to assure all issues have been addressed and applies and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process.

Serves as an Authorizer reviewing all required work of other VSRs when a second signature is required and is responsible for ensuring accurate funds are released to the claimant.

Reviews and approves work for technical accuracy, clarity, thoroughness, and sensitivity of notification

Makes determinations on appeal cases as to whether reconsideration of the claim is necessary and assembles all necessary supplemental evidence and data in connection with review of appeal cases for submission to Board of Veterans Appeals, as requested.

Works very complex cases as assigned including Court of Appeal for Veterans Claims (CAVC) files, locked files, and private attorney cases involving attorney fee

Prepares and conducts veteran's benefits training to other Regional Office employees and service organization personnel, as requested.

Work Schedule: Full time, Monday through Friday, 8am - 4:30pm
Remote: This is a remote position.
Position Description/PD#: Veterans Service Representataive (Authorizer); # 02105A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement:01/25/2023.

TIME-IN-GRADE REQUIREMENT : Applicants who are current Federal employees must meet time in grade requirements. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade.
  • For a GS-11 position you must have served 52 weeks at the GS-10 level.
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below:
GS-11 Grade Level: You must have one year of specialized experience or education equivalent to at least the next lower grade GS-10 in the normal line of progression for the occupation in the organization.
  • Specialized Experience: (1)Comprehensive experience applying federal, state, and local laws regarding benefit programs; (2) Training, mentoring, or working with individuals in a diverse workforce with varying levels of experience; (3) Evaluating supporting evidence to determine eligibility leading to entitlement of awarding of awarding of benefit; and/or (4) Applying state laws pertaining to conservatorship and estate administration.
  • Education Substitution: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related

Combining Education & Experience : If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information .

Volunteer Experience : Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements : The work is mostly sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items such as papers or books. No special physical demands are required to perform the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://:// .


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Click here for more information about CTAP eligibility.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application .