Cloud Engineer

Overview

The Cloud Engineer I is a member of the Cloud Infrastructure Team within the IT Systems Infrastructure group. The employee works collaboratively with fellow Cloud Infrastructure Team resources to complete various tasks throughout the service lifecycle of cloud, on-premises, and hybrid infrastructure components. These tasks include designing, implementing and documenting cloud infrastructure components, migrating on-premises systems to cloud services, maintaining the operational effectiveness of the cloud infrastructure, and optimizing performance and capabilities of the cloud infrastructure utilizing a continual service improvement model. The primary objective of these activities is to deliver value, via highly available IT Services, to the member owners of Northwest Federal Credit Union.

Responsibilities

• Work collaboratively with other IT teams and business units to ensure the availability, reliability, and scalability of the cloud systems infrastructure
• Participate in the planning, design, and implementation of IaaS, PaaS and SaaS cloud-based solutions across multiple cloud providers
• Assist IT management and project managers in formulating project plans that contain milestones and target completion dates, allow for delivery of requirements on-schedule, and minimize impact to both business units and members
• Collaborate with business units and development teams to evaluate and identify optimal cloud solutions in support of development and procurement efforts; acquire licensing and software in accordance with established procurement processes
• Deploy new applications and enhancements to existing applications, software, and operating systems
• Utilize a Continual Service Improvement model and leading best practices to ensure that proposed and existing cloud systems remain efficient and aligned with organizational goals; recommend optimizations and improvements to achieve those goals and leverage systems to their fullest
• Manage hybrid directory and identity services in Microsoft Azure and on-premises ensuring consistent and seamless experiences for users
• Manage data systems including RDBMS and Big Data systems to ensure reliability, availability and security of the data contained therein
• Manage backup and recovery solutions to meet established RTO's and RPO's
• Design and conduct business continuity tests for cloud and on-premises systems in accordance with established testing schedules
• Produce automated reports, dashboards, and metrics to aid in the monitoring of cloud systems
• Serve internal and external members by demonstrating technical leadership throughout the organization by delivering IT solutions in a timely and effective manner
• Increase visibility into project statuses by providing regular updates which highlight incremental advances and overall progress towards meeting established commitments
• Provide guidance, training and mentoring for new Cloud Infrastructure staff
• Use cloud tools to track cloud expenditures and ensure costs stay within budgetary limits
• Adhere to IT asset management policies and assist Information Security in monthly reconciliation efforts
• Complete problem management processes in accordance with service level agreements
• Complete request fulfillment processes in accordance with service level agreements
• Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Qualifications

Required

• High school diploma or equivalent
• Experience (minimum 7 years) with systems infrastructure planning, security principles, and general IT service management best practices
• Experience (minimum 2 years) implementing and managing cloud systems on Microsoft Azure, Amazon Web Services, and/or Google Cloud
• Working knowledge of VMware virtualization technologies
• Experience installing, configuring, and maintaining Microsoft Windows server environments
• Experience managing Active Directory, Group Policy, and identity management systems
• Strong organization and project management skills
• Excellent written, oral, and interpersonal communication skills
• Able to work effectively in a team-oriented, collaborative environment
• Strong member service orientation
• Must be able to work M-F 8-4:30

Preferred

• Experience installing, configuring, and maintaining Linux server environments
• IT certifications in Linux, Microsoft, Cloud platforms, or other IT related fields
• Experience with scripting and automation tools such as PowerShell, Bash, or Python
• Familiarity with cloud CLIs and APIs
• Familiarity with the Okta platform
• Experience configuring and maintaining the ServiceNow platform
• Experience with Cohesity and Zerto applications
• Working knowledge of database technologies, including Microsoft SQL server, MySQL, and/or Cloud relational databases

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.