Project Manager, Principal Associate - CML Card Segment Product Team (Remote-Eligible)

Capital One
McLean, Virginia, United States
Jan 15, 2023
Feb 14, 2023
Full Time
Locations: VA - McLean, United States of America, McLean, Virginia

Project Manager, Principal Associate - CML Card Segment Product Team (Remote-Eligible)

Capital One is open to hiring a Remote Employee for this opportunity

The Commercial Card Segment Product team is looking for a strong Project Manager eager to problem solve and to help build and grow our Business Cards & Payments business. Our team is developing best-in-class products. You will partner with product managers, designers, engineers, salespeople, customer service agents, and many others to ensure product and customer success.

Electronic Payments is the fastest growing segment within Commercial Card. We are re-thinking the way companies pay their suppliers, and we are formulating market-leading products to win in this space. This is a great opportunity to make an impact in Capital One's rapidly growing Commercial Card division.

Responsibilities will include:

  • Serve as the primary point of contact for a high value strategic client providing support for:
    • Technical product support
    • Facilitate responses for general inquiries and service requests
    • Develop and share key client level insights

  • Become a subject matter expert on our products, both from a front-end and back-end perspective

  • Partner with customer support agents to understand product & customer issues and ultimately drive to resolution in a well-managed process.

  • Partner with software engineers to dive deep into more challenging product issues.

  • Make training recommendations and own the creation of training materials to address knowledge gaps within partner teams.

  • Lead the relationship with external vendors, and manage product enhancement requests and integration.

  • Aggregate customer feedback and recommend product enhancements to improve the overall customer's experience.

The ideal candidate will:

  • Exhibit outstanding influencing skills to effectively drive project efforts.

  • Have the ability to quickly put structure in place to manage work in a dynamic, complex environment.

  • Have excellent communication and partnership skills, to interact and communicate with key stakeholders at all levels across the company to manage, inform and influence outcomes.

  • Have outstanding problem solving skills

  • Be comfortable with getting technical and digging through technical logs

  • Have strong interpersonal skills and the ability to navigate a large organization

Who will love this job:

  • You love solving problems and rolling up your sleeves to get the job done.

  • You are curious and enjoy learning how products work under the hood.

  • You're someone who always does the right thing - even if no one is watching.

  • You like making things easier for customers and coworkers. If there's a roadblock, you work to navigate through it

  • You are energized by interacting with and helping people. You know that everyone has trouble sometimes, and seek to empower and educate our customers.

  • You love reading and learning about new ways of doing things.

  • You bring solutions to the table not just problems and are not afraid to point out where we are going wrong

Basic Qualifications:

- Bachelor's Degree or military experience

- At least 4 years of Project Management or at least 4 years of Process Management experience

Preferred Qualifications:

- Bachelor's Degree in Business, Computer Science, or Engineering.

- At least 6 years of Project Management or Process Management

- Basic knowledge of how to query logs on Splunk and using SQL.

- Basic knowledge of how web applications work (APIs, UI, etc.).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $114,766 - $135,398 for Principal Project Manager

Location is San Francisco, California: $121,574 - $143,430 for Principal Project Manager

Remote roles in other areas of New York & California, and across Colorado & Washington: $97,277 - $114,765 for Principal Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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