Manager, Learning - Commercial Bank

Capital One
New York, New York, United States
Jan 12, 2023
Feb 11, 2023
Full Time
NYC 299 Park Avenue (22957), United States of America, New York, New York

Manager, Learning - Commercial Bank

At Capital One, you'll notice a unique culture of enthusiasm, collaboration, innovation and agile creation happening on a routine basis. We have people leaders who believe we are humans first and support living your best life while achieving amazing things at work. As part of the Learning & Development team you will work closely with business leaders and HR staff to consult, design, develop, deliver, manage and analyze learning experiences for associates. You will play a critical role in making sure our learning experiences are designed with user and business objectives in mind. We hope this sounds like your dream team; it's ours, and we worked hard to create and maintain it. We are looking to add a talented individual to our team to help us manage our growing portfolio of learning programs and events!

Capital One is looking for a Learning Manager to support Commercial Bank Human Resources imperatives. The talented individual will work closely with business leaders and HR staff to consult, design, develop, and deliver learning experiences for associates. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods.

Roles and Responsibilities
  • Partner with business leaders to understand business needs, and manage the team that designs and delivers custom learning programs
  • Work with Learning Experience Designer and SMEs to design, develop and deploy blended learning touch points in digital, video, audio, mobile, experiential and traditional learning formats
  • Measure the effectiveness of custom training programs; share results and partner with credit leaders to improve learner reach and impact
  • Oversee strategy and design of peer-to-peer subject matter experts that contribute to the design and/or delivery of the custom learning solution
  • Use design thinking practices to understand, design, and iterate on custom learning programs
  • Manage the ongoing process of training program review, delivery, measurement, reporting, and revision
  • Create testing, evaluation and performance feedback processes
  • Provide project management for implementing learning strategies, including business proposals that reflect budget, milestones, etc.
  • Develop, maintain, implement, and monitor training programs for the business, to be delivered through classroom training, demonstrations, on-the-job training, meetings, online programs, conferences, and workshops
  • Assist with the development of overall strategic plans relative to training by evaluating the needs of the group(s) and coordinating training programs and schedules accordingly
  • Be a leader and manage a team of learning associates, including facilitators, instructional and digital developers, and consultants

Basic Qualifications
  • High School Diploma, GED, or equivalent certification
  • At least 3 years of experience in learning design and development
  • At least 3 years of experience in client consulting or performance consulting or a combination of both
  • At least 3 years of experience leading projects or working in Agile teams or a combination of both
  • At least 1 year of experience in people management

Preferred Qualifications
  • Master's Degree in Adult Learning, Master's Degree in Learning & Development, Master's Degree in Instructional Design, Master's Degree in Learning Design, Master's Degree in Educational Technology
  • Professional Human Resources Certification or Senior Professional Human Resources certification or coaching certification
  • At least 5 years of experience in learning design and development
  • At least 5 years of experience in curriculum development or learning program management
  • At least 5 years of experience in corporate learning strategy, design and development
  • At least 3 years of experience working on an Agile team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $124,022 - $146,318 for Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).