Platform Operations Engagement and Servicing Platforms Director (Card Payments/Rewards)

Capital One
Richmond, Virginia, United States
Jan 08, 2023
Jan 28, 2023
Full Time
West Creek 1 (12071), United States of America, Richmond, Virginia

Platform Operations Engagement and Servicing Platforms Director (Card Payments/Rewards)

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We have the necessary ingredients to create one of the nation's great banks : a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

The role:

Platform Operations is a centralized team within Todd Kennedy's Platforms, Payments and New Business Initiatives organization. Platform Operations directly enables Card growth and innovation through efficient, accurate and well managed platform operations and delivery. As the Director of Platform Operations, Engagement and Servicing Platforms, Payments/Rewards, you will have a primary focus on delivering in three primary areas:
  • Operations strategy to enable successful new product/feature launches
  • Day to day business operations support
  • Well managed intent and governance

Primary responsibilities include:
  • Serve as trusted advisor for Payments and Rewards leaders
  • Lead strategic projects and operational improvement efforts for the platform
  • Lead the well managed agenda
  • Identify opportunities and action plans for improvement within the organization
  • Create, implement, and execute operational strategy
  • Design, plan, manage, and execute roadmaps to ensure delivery of top priorities
  • Leverage problem solving skills to ensure the health, operations, and metrics of overall domain ecosystem and delivery of intent
  • Develop objectives and deliver corresponding key results
  • Partner with with product, operations and well managed partners and customers to provide strategic thought partnership to drive and implement solutions
  • Create effective standards, processes, playbooks, reporting/communication, and robust tooling to understand platform issues and identify/support response to issues
  • Forge relationships with key stakeholders to ensure accountability for and delivery of commitments
  • Demonstrate organizational agility to adapt to changing demands
  • Display exceptional consulting and collaboration skills with a variety of stakeholders across all levels
  • Show a willingness to learn and an intellectual curiosity to better understand Capital One's business processes to identify areas for improvement

The Successful Candidate:
  • Thinks strategically, understands the big picture but is also able to execute with close attention to detail
  • Builds strong relationships, influences across levels and functions, and delivers great results through others
  • Asks tough questions and challenges the status quo
  • Solves complex problems and drives action across the organization
  • Creates a shared sense of leadership and accountability within the team
  • Leverages across analytical, risk, and project management skills to improve customer outcomes and increase our efficiency
  • Create high levels of energy and motivation throughout challenges and obstacles
  • Coaches empathetically, creates an inclusive team environment, shows concern for people's success and well-being
  • Develops strong relationships with product leaders and other stakeholders
  • Exhibits proven track record of implementing programs and streamlining processes, bringing the ability to quickly put structure in place to manage work and associated prioritization
  • Demonstrates outstanding communication and partnership skills across all levels to manage, inform, and influence outcomes
  • Has a strong understanding of financial, banking, data, and technology concepts

Basic Qualifications
  • Bachelor's Degree or Military experience
  • At least 5 years of experience with Project Management
  • At least 3 years of people management

Preferred Qualifications
  • Product, Lean, Agile or Six Sigma certification
  • 3+ years of program and product management key principles, artifacts and best practices
  • 5+ years of people management
  • 7+ years of experience with Project Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).