Customer Care Specialist

Location
Washington, DC
Posted
Jan 06, 2023
Closes
Jan 27, 2023
Ref
JR-90274185
Hours
Full Time
Job Description

Job Summary

The Washington Post is seeking a tech-savvy Customer Service Specialist with a proven ability to work independently, to support the growing subscriptions business. You will focus on escalated reader issues with digital subscriptions and provide additional support for home delivery and WP operators as needed. This is an exciting opportunity working with our customers and products!

Motivation
  • You are well organized professional with service orientation and ability to work as part of a team
  • You have a passion for consumer electronics, strong proficiency with personal devices such as smartphones
  • You are a self-starter with a high degree of initiative, follow through and ability to work independently
  • You have the ability to work well under pressure and in an ever-changing, flexible environment.


Responsibilities
  • Respond to reader support inquiries both in writing and over the telephone
  • Be professional, efficient, and prompt when working with customers
  • Troubleshoot product issues with readers
  • Escalate reader issues to internal teams as necessary, working to identify new system issues and potential product improvements
  • Provide reporting for customer issue resolutions


Qualifications
  • 1-3 years customer service experience; technology industry experience a plus.
  • Excellent verbal and written communication skills, including ability to present information to all levels of the organization
  • Proficiency working with MS Office applications; ability to learn how to use various software applications
  • Strong administrative skills, outstanding interpersonal skills including written grammar
  • Ability to handle multiple job demands, as well as the ability to prioritize work from various sources
  • Ability to work with a diverse customer and employee population, including all levels of management and staff
  • Ability to maintain confidentiality of sensitive business and personnel matters
  • Excellent performance and attendance record.


Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:
  • Competitive medical, dental and vision coverage
  • Company-paid pension and 401(k) match
  • Three weeks of vacation and up to three weeks of paid sick leave
  • Nine paid holidays and two personal days
  • 20 weeks paid parental leave for any new parent
  • Robust mental health resources
  • Backup care and caregiver concierge services
  • Gender affirming services
  • Pet insurance
  • Free Post digital subscription
  • Leadership and career development programs


Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?

#washpostlife

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