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Csb Service Director Of Community Residential Services (csb Division Director)

Fairfax County Government
Fairfax, Virginia
$100,986.00 - $171,677.00 Annually
Closing date
Jan 28, 2023

Job Details

Job Announcement

The Fairfax-Falls Church Community Service Board (CSB) is seeking a dynamic senior-level administrator to:
  • Provide leadership and supervision of directly operated residential programs to individuals with serious mental illness, and individuals with developmental disability.
  • Oversee a staff of approximately 120 full and part-time positions (not including relief staff) supporting: 6 group homes and 1 apartment program for 28 adults with developmental disability, and 52 bed scattered site supervised residences and 130+ individuals in supportive residential (drop in) services for individuals with serious mental illness. Positions include program managers, program coordinators, program supervisors, direct support and case management staff, a nursing supervisor, RNs, and LPNs.
  • Collaborate on contract services for community based assisted living, ICF, Group Home, Apartment, Drop-in, Respite, and other home and facility-based residential services.
  • Coordinate and oversee system's initiatives that pertain to both service area and cross service areas.
  • Establish and maintain collaborative internal and cross-agency relationships that enhance both service area and systemwide service delivery.
  • Plan, administer, direct, and implement program changes and assure integration of program functions.
  • Provide senior service and administrative program supervision and case consultation in complex high-profile service/clinical situations.
  • Represent the CSB and liaison with county, regional and state committees, governing boards, and advisory committees and act as CSB Administrator On Call.
  • Oversee and conduct program utilization and quality review within an Electronic Health Record and by other tracking means and measures and ensure program meets Fairfax County, CSB, Medicaid/Medicaid Waiver, state licensure and other regulatory compliance standards.
  • Assure program meets all current agency and state strategic and best practice goals and objectives and performance metrics while keeping informed of and planning for implementation of upcoming regulatory changes.
  • Manage a several million-dollar service area budget.
  • Evaluate program effectiveness and ensure efficient service delivery, while developing plans to address identified gaps in services.
  • Coordinate with multiple service areas, agencies, and community stakeholders to ensure quality service delivery to individuals and families.

Note: To learn more about careers that make a difference, watch our video "CSB Celebrates 50th Anniversary of Providing Care."

Illustrative Duties

(This list is representative and not all-inclusive. Job position descriptions provide more detail at the position level.)
  • Plans, administers, directs and implements various programs within a large division which may include a wide range of specialized prevention, diagnostic and treatment services;
  • Assures integration of program functions across similar program areas within the CSB system;
  • Ensures senior clinical and administrative program supervision;
  • Provides consultation to the leadership of the CSB;
  • Provides liaison with county, regional, and state agencies; governing boards; and advisory committees, representing the CSB on various committees, work groups and projects;
  • Develops and maintains cooperative relationships with community groups and agencies such as nonprofits, contractual services, or public schools;
  • Establishes and participates in consultative and educative planning with community agencies, groups, coalitions, and schools;
  • Develops and implements internal policies and procedures to enhance treatment effectiveness and efficiency, coordinating with other CSB Division Directors and CSB executive leadership, ensuring consistency across the CSB and compliance with county, state and federal regulations;
  • Disseminates, clarifies, and interprets county and CSB policies and procedures;
  • Conducts mental health program utilization and quality reviews as required by service area;
  • Assures programs meet all agency and state goals and objectives, as well as complies with all applicable licensing and funding mandates, standards, and regulations;
  • Develops and manages budget for the assigned service area, consulting with the assigned financial staff;
  • Authorizes and reviews program expenditures, identifies potential budget shortfalls, and writes consideration item proposals as requested for program expansion and revenue enhancement, consulting with the Enterprise Services Director;
  • Evaluates programs to ensure effective and efficient service delivery and develops plans to address identified gaps in services;
  • Oversees clinical and non-clinical services for quality and effectiveness;
  • Provides clinical consultation and organizational guidance for high-risk individuals;
  • Advises staff and supervisors on difficult and complex individuals;
  • Manages and allocates resources within the service area to meet program or workload demands;
  • Coordinates with multiple service areas and agencies to ensure quality client service delivery;
  • Provides research information and statistical data to federal, state, and county authorities;
  • Provides technical assistance to CSB and community providers for contracted services;
  • Directs the establishment and monitoring of contract levels for state performance contract; Advances principles and agency and county initiatives on diversity, equity, inclusion, and belonging.

Required Knowledge Skills and Abilities

(This list is representative and not all inclusive. Job position descriptions provide more detail at the position level.)
  • Extensive knowledge of principles, theories, practices and methods related to the assigned division;
  • Extensive knowledge of the principles and theories of individual psychological, cognitive, and social development as appropriate for the assigned division;
  • Knowledge of current prevention/treatment philosophies and programs in the field of substance abuse and/or developmental disability as appropriate for the assigned division;
  • Knowledge of community resources and support services, including relevant public and private organizations;
  • Thorough knowledge of intake procedures and interviewing techniques;
  • Advanced knowledge of current treatment/care philosophies and programs in the assigned division;
  • Knowledge of psychiatric, psychological and/or sociological terminology and concepts;
  • Knowledge of federal, state, and local human services agencies and the services they provide;
  • Knowledge of principles and practices of public administration, including personnel, budgeting, accounting, and management analysis, and ability to apply them in overseeing a variety of services;
  • Ability to lead and manage the work of a large staff through subordinate managers and supervisors;
  • Ability to solve problems and resolve conflicts;
  • Ability to integrate services with other divisions;
  • Ability to develop and implement departmental goals and objectives;
  • Ability to interpret the impact of physical and psychotropic medication on clients;
  • Ability to compile and analyze data and draw sound conclusions;
  • Ability to develop and evaluate programs;
  • Ability to manage the work of a large staff through subordinate managers and supervisors;
  • Ability to develop and maintain effective working relationships with subordinates, co-workers, county officials, public and private sector organizations, community groups and the general public;
  • Ability to communicate effectively, both orally and in writing.

Employment Standards


Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies.)
Graduation from an accredited college or university with at least a bachelor’s degree in psychology, nursing, social work, counseling, public health, healthcare administration, or related field; Plus seven years of related clinical and administrative experience.

  • Driver's license (required)
  • Medication Administration Assistance (VA) (Required within 3 months)


The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, a driving record check, and sanction screening to the satisfaction of the employer. A TB screening upon hire and annually thereafter.

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

  • Extensive experience with Medicaid, Medicaid Waiver, and other 3rd party insurance reimbursement.
  • Extensive experience managing supervisors.
  • Experience overseeing budgets, contracts, and other fiscal responsibilities.
  • Experience working in a behavioral health and developmental disability setting.
  • Master's degree in behavioral health field.

Ability to attend meetings and maintain attention during the day and evening. Ability to drive to multiple locations in the county and use keyboard driven equipment. All duties performed with or without reasonable accommodations.

Panel Interview and may include a practical exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.


Fairfax County, Virginia is a diverse and thriving urban county. As the most populous jurisdiction in both Virginia and the Washington metropolitan area, the County's population exceeds that of seven states. The median household income of Fairfax County is one of the highest in the nation and over half of its adult residents have four-year college degrees or more educational attainment. Fairfax County also is home to an extensive commercial office market and is a major employment center.

Fairfax County Government is a great place to work, with a variety of jobs in different fields, great benefits, and an enjoyable working environment. We serve nearly one million residents in one of the largest counties in the country. Our talented employees have established Fairfax County as a leader in nearly every facet of public service and have won national recognition as innovators in local government.The size of Fairfax County government and the diversity of services it provides to citizens allows opportunities for personal growth and development, without ever having to change employers. In addition to pay, Fairfax County Government provides an employee benefits package worth approximately 25% of your salary in additional compensation. This package of benefits consists of programs designed to protect you and your family during your employment with the county and into your retirement years.

Health Insurance
Dental Insurance
Group Term Life Insurance
Contributory Retirement Plan
Deferred Compensation
Flexible Spending Account Programs
Long Term Disability Insurance
Long Term Care Plan
Tuition Assistance Program
Employees' Child Care Center
Virginia College Savings Plans

Fairfax County's Application Process: Fairfax County uses an online application process called NEOGOV at nearly all positions.

Applicants who need assistance with the online application process are welcome to come to the Application Center at Fairfax County's HR Central where staff will be happy to work with you to establish an account and get your resume into the system. HR Central is located in the Government Center at 12000 Government Center Parkway, Suite 270, Fairfax, VA, and is open Monday through Friday, 8:00 a.m. to 4:30 p.m. Or call 703-222-5872 for more information.

For more information on applying, please click here -

Company info
12000 Government Center Parkway
Suite 270

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