Project Manager

Washington, DC
Jan 07, 2023
Feb 03, 2023
Full Time

AARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP's millions of members. The provider offers currently span health products, financial products, travel and leisure products, and life event services. Specific products include Medicare supplemental insurance; credit cards, auto and home, mobile home and motorcycle insurance, life insurance and annuities; member discounts on rental cars, cruises, vacation packages and lodging; special offers on technology and gifts; pharmacy services and legal services. AARP Services also engages in new product development activities for AARP and provides certain consulting services to outside companies.

As the Project Manager for AARP Services for our Customer Solutions Team, you will execute large and complex projects that support the achievement of organizational strategic priorities. You will be responsible for determining resources needed, tracking budgets, determining scope, tracking progress towards milestones, establishing timelines, and evaluating progress. The Project Manager will manage project teams including internal and external stakeholders and vendors to deliver on project goals. Establish project communication plans and ensure internal and external stakeholders are informed regarding project processes and impact. You will also collaborate with management to identify opportunities to streamline processes and develop new procedures that support the business unit/department.


  • Manages all aspects of large and complex projects that align with the strategic priorities of the organization. Oversees all aspects of project management including project charter development, project scope development, project schedules, project costs, deliverable quality, human and material resource management, risk management, procurement, communications, and stakeholder engagement.
  • Updates and maintains associated project management processes, including creating and implementing work plans, and helps to develop and implement new and evolving business processes.
  • Manages financial and procurement elements of projects, to include collaboration with and management of vendor Master Services Agreements and/or Statements of Work as necessary.
  • Reports on the status of projects to senior management to convey all elements of project status and the impact and results of work.
  • Oversees the execution of administrative tasks as necessary, such as calendaring, organizing meetings, processing expense reimbursements, maintaining contact lists, and assisting with travel arrangements.
  • Leads operational and/or logistical support for AARP programs and/or services .


  • Bachelor's degree or a combination of education and experience.
  • 3+ years of experience in a similar role.
  • Experience in Microsoft Office Suite as well as Visio, Project and Planner. Knowledge of beneficial as well.
  • Ability to utilize project management skills to manage scope, budget, resources and risks/issues to ensure timely delivery to enable objective achievement.
  • Ability to understand, analyze, and solve business problems using technology including experience with solutions analysis, design, and implementation.
  • Solid analytics skills, including critical thinking, and system, process and data analysis in support of fact-based decision making.
  • Ability to communicate tactfully and professionally, with and between, various levels of stakeholders (to influence outcomes that align with business goals, and challenge long held assumptions).
  • Solid multi-tasking skills with a comfort in maintaining multiple, often conflicting, priorities.
  • Ability to work both autonomously and within multi-functional teams with initiative and accountability.
  • Prior business analysis experience in both waterfall and agile methodologies preferred.

Physical Demands
  • Regular and reliable job attendance.
  • Effective verbal and written communication skills.
  • Exhibit respect and understanding of others to maintain professional relationships.
  • Independent judgement and discretion requiring the employee to compare and evaluate various courses of conduct and make a decision (or recommend a decision to be made) after various possibilities have been considered.
  • Home office environment with the ability to work effectively surrounded by moderate home environment noise.

For this position, we anticipate offering a salary between $99,000-$115,500. This role is also eligible to participate in an annual incentive plan with a percentage up to 12%. Bonus eligibility is dependent upon organizational and individual performance.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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