Overview

AARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP's millions of members. The provider offers currently span health products, financial products, travel and leisure products, and life event services. Specific products include Medicare supplemental insurance; credit cards, auto and home, mobile home and motorcycle insurance, life insurance and annuities; member discounts on rental cars, cruises, vacation packages and lodging; special offers on technology and gifts; pharmacy services and legal services. AARP Services also engages in new product development activities for AARP and provides certain consulting services to outside companies.

As the Data Analytics Manager for AARP Services in Customer Solutions, you will be responsible for collecting, managing, researching, and analyzing data to develop insights for use in decision-making and setting business priorities. In addition, you will produce and distribute scheduled reports. The Manager will consult with management to discuss data insights and trends as well as collaborate to identify opportunities to streamline data processes and to develop new procedures that support the business unit/department. You will be responsible for the end-to-end analytic process that involves data governance, data management, and dashboard development responsibilities.

Responsibilities

• Collects, manages, analyzes, synthesizes, and provides data to identify trends, draw insights, and address critical questions to achieve organizational objectives. Works with management teams to develop performance measurement frameworks (i.e., KPI's, metrics, etc.).
• Works with cross-functional teams to align and integrate data platforms/process/reporting capabilities to ensure superior experience, functional excellence, and develop operational efficiencies. Manages data quality and provides support to various projects/analysis gathering data and presenting results.
• Determines data analysis strategies and advises staff on statistical and data analytic issues. Conducts and/or supervises data analyses, including statistical analyses as required.
• Contributes to the development of long-term goals and strategic plans to ensure continued successful growth and sustainability. Coordinates and integrates division plans with the organization's business goals and objectives. Reviews achievement of performance versus strategic plans.
• Evaluates existing programs to identify improvements and to measure outcomes. Analyzes and tests current processes and systems to determine effectiveness and efficiency.
• Serves as an expert resource on data sources, tools, and analytical procedures/methodologies. Provides expertise including peer review, data interpretation or related technical assistance, training, references, and/or consultation. Evaluates and integrates new or existing data sources, tools, and analytical techniques by monitoring key news, policies, and/or market trends.
• Develops clear, well-integrated research deliverables, including through data visualization and graphics, that communicate data and insights. Presents data and insights to internal and/or external audiences (for example: media, legislators, press conferences, organization decision makers) in a clear and concise manner.

Qualifications

• Bachelor's degree or equivalent relevant experience and/or training required
• 2+ years hands-on experience in designing, developing, testing, deploying, and maintaining Tableau dashboards
• 2+ years hands-on experience in connecting dashboards to various data sources including, but not limited to live data, extracts, joins, unions, data relationships, data standardization, and data transformations
• 2+ years of experience with Tableau Prep Builder to cleanse, standardize, and prepare data for analysis
• Expertise in data governance practices and conducting UAT to ensure reliable and quality dashboard reports and visualizations
• Experience with Salesforce, SharePoint, Cloud based software & relational databases
• Effective verbal and written communication skills
• Experience leading cross functional projects in a matrixed work environment
• In office/open office environment with the ability to work effectively surrounded by moderate noise

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.