The GEICO Technology Operations (GTO) department is seeking a highly motivated individual with an inclination for problem solving and customer service to join the Technology Operations Center (TOC) as a TOC Specialist. As a TOC Specialist, you will monitor the availability and performance of our business applications, coordinate the response to Major Incidents (MI), perform various operational functions, and support daily job schedules. You will be expected to work on tasks that are medium to high in complexity with minimal support and complete them with quality within the expected timeframe. You may also be assigned to projects that support GTO and TOC initiatives. You must also be comfortable working with analysts, developers, App DevOps, and architects across multiple teams to collaboratively design creative solutions to complex problems. A TOC Specialist's primary responsibilities include, but are not limited to: Provide Tier 2 support to incident tickets received from monitoring/alerting systems & end-users. Coordinate the response to Major Incidents (MI) to ensure a timely restoration of service. Monitor abnormalities and execute restoration procedures following documented processes. Perform diagnostics to remediate detected/reported incidents. Document and improve procedures for use by other members of the Technology Operations Center (TOC). Support change activities by executing documented procedures. Desired Qualifications: 3+ years of previous IT experience in a Network Operations Center (NOC), Help Desk, Operations, LAN/Desktop, Application Production Support, or similar environment. Working knowledge of TCP/IP, networking & security. Working knowledge in one or more of the following areas: Windows Servers, UNIX/Linux, Databases (SQL, Oracle, DB2), Mainframe operations, and Networking. Strong telephone etiquette and the ability to deal effectively with end users, peers, and management under stressful conditions. Excellent verbal & written communication skills are required. Ability to comprehend and follow documented guidelines & procedures. Proven analytical & problem-solving skills & the ability to organize and prioritize several tasks at one time. Familiarity with the ITIL or MOF frameworks is a plus. Understanding of Agile methodologies, such as Kanban. Good understanding of Cloud Computing. Azure Fundamentals (AZ 900) Certification is a plus. Experience with Splunk and Dynatrace Intermediate PowerShell Scripting Skills CompTia Certifications such as IT Fundamentals, A+, Network+, or Security+ would be a plus AWS Certified Cloud Practitioner certification is a plus Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field is a plus. This position is for shift work, and the schedule may include weekends and/or nights. This position will be on-site at the Chevy Chase, MD Office. However, if an associate in a location other than Chevy Chase, MD Office is selected, that associate must be willing to relocate at his/her own expense to the Chevy Chase, MD Office. Benefits: At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO s competitive benefits offerings and various training and development opportunities, we have you covered with our Total Rewards Program* that includes: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Assistance including Direct Billing and Reimbursement payment plan options Paid Training, Licensures, and Certificates *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire coverage to take effect. The safety of our associates, both current and future, is GEICO s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop and retain the most talented individuals to join our team. #LI-AA3