The Customer Service Representative II delivers a legendary Customer Experience while providing solutions and referrals for TD products and services to new and existing Customers. Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store Conducts needs-based conversations and offers financial solutions to meet our Customers' needs Makes quality referrals to appropriate partners Responsible for meeting individual performance metrics Responsible for making sound decisions and timely problem resolution Proactively reaches out to Customers to deepen relationships through needs-based conversations Performs a broad range of tasks of varying complexity and scope Trains less experienced team members Participates in opening and closing Store procedures Opens accounts and related services with the ability to handle more complex transactions Inclusiveness: At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential. If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at @td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. State: Virginia City: Herndon Work Location: 1264 Elden Street Business Line: TD Bank AMCB Job Category - Primary: Retail Banking - Customer Service Job Category(s): Retail Banking - Customer Service State (Primary): Virginia City (Primary): Herndon Job Family: Retail Sales & Service Time Type: Full Time Employment Type: Regular