Field Operations Manager
When you join Verizon Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here. What you'll be doing You'll manage a diverse team of 20+ Field Technicians responsible for installing, repairing, and maintaining outside plant copper and fiber services for our customers. Safety, quality issues, workforce performance, feedback and training, and labor relations will all be on your radar. And you'll be pushing your team and yourself to find ways to improve business results every day. Leading, motivating, developing and mentoring your Field Technicians. Developing action plans to mitigate service issues. Proactively collaborating with labor/union. Removing barriers and solving problems to help your team be productive. What we're looking for You're organized, motivated, and detail oriented, and known for your sound judgment. Solving problems creatively and constantly looking for ways to improve processes are some of your strengths. You're comfortable holding people accountable for their performance and their adherence to policy, and you're able to inspire and engage diverse groups to do their best work. You'll need to have: Bachelor's degree or four or more years of work experience. Four or more years of relevant work experience. Availability to work extended hours when necessary, including weekends and after hours and on call as required for the needs of the business. Valid driver's license. Willingness to travel. Even better if you have one or more of the following: A degree. Four or more years of knowledge of installation and maintenance on copper or fiber technology. Supervisory experience in a field operations environment. Experience in administering processes and policies as they relate to: safety, attendance, performance work rules and code of conduct. Experience with communication systems and tools. Experience with MS Word, Excel & Outlook. Experience providing training, feedback and motivation to employees. Strong organizational, time-priority management and results oriented leadership skills. Knowledge of employment/labor laws. Union employee management experience. Customer service experience. Proven ability to interpret labor contracts/collective bargaining agreements. Experience with outside plant construction, electronics and placing/splicing copper/fiber. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Additional information: Experience with POTS, Fiber Internet, FIOS, and HSI. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.