Account Manager

Employer
AARP
Location
Washington, DC
Posted
Dec 07, 2022
Closes
Dec 22, 2022
Ref
3765
Industry
Nonprofit
Hours
Full Time
Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

The Account Development Manager oversees existing AgeTech Collaborative participants to identify improvements, ensure satisfaction and measure outcomes. Develops, executes, and implements new engagement programs and relationships that align with the Collaborative's goals. Manages participant relationships and acts as the main point-of-contact for all activities, including growth and development. This includes achieving participant satisfaction and their engagement/retention; coordinating and facilitating regular meetings with existing participants; and, building relationships with participants to ensure success of the AgeTech Collaborative community.

Responsibilities

  • Responsible for all AgeTech Collaborative participant activities within the organization. Manages the day-to-day participant relationship and activities to ensure success of the product/program.
  • Ensures program growth participant value and product enhancement opportunities through annual account plan development.
  • Manages the ongoing quality control of programs and assures compliance with all contract terms including review process of the program and AgeTech Collaborative participant, oversight of marketing plans, product operational plans, and product enhancement.
  • Manages or participates in participant contract renegotiations in the portfolio for the products/programs offered to the organization's participants and/or manages or participates in the success of engagements among all participants, and in some cases their member companies.
  • Influences matrix to optimize program functions, including strategic account planning and growth.
  • Works with the participants on the development of a continuous improvement process for all program and product categories.
  • Collaborates with the leadership to set strategic direction for the program and program development
  • Completes periodic competitive assessments of programs or products in order to monitor relative value within the marketplace and identifies the features and competitive advantages versus the competition.

Qualifications

  • Completion of Bachelor's degree
  • 4+ years account management, customer service experience, and/or experience working with startups
  • Strong customer service skills with ability to deal with different types of customers and clients
  • Proven track record of being able to retain and nurture multiple accounts and execute follow-up actions
  • Effective problem-solving skills to help resolve the needs of customers
  • Ability to collaborate and develop strong relationships with C-suite-level clients
  • Needs to be comfortable with some travel

Physical/Mental Demands:
  • Regular and reliable job attendance
  • Effective verbal and written communication skills
  • Exhibit respect and understanding of others to maintain professional relationships
  • Independent judgement and discretion requiring the employee to compare and evaluate various courses of conduct and make a decision (or recommend a decision to be made) after various possibilities have been considered.
  • In office environment with the ability to work effectively surrounded by moderate noise

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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