NOC Manager - Active Top Secret Clearance Required Position Description CGI is one of the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow. As a CGI Federal Member, you have the opportunity to be a shareholder at CGI and join a family of 90,000 members strong. CGI Federal has an opportunity for a NOC Manager supporting a large cyber security program. You will be the primary representative responsible for all NOC operations services and collaboration with other service providers in the developing, operating and maintaining critical network monitoring for the Department of Homeland Security (DHS). The NOC services are divided between two teams: The Watch (Service Desk) and Tools Management. In addition, this position will work hand-in-hand with the SOC Manager and will be responsible for all technical leadership and support for the existing infrastructure. This position requires leading and engaging teams of people with diverse skills to develop comprehensive security solutions ranging from IT infrastructure, applications, system architecture, to full enterprise services, from program management activities and agency-wide operational support. The successful candidate will be able to conceptualize these solutions around key business needs and goals in full awareness of industry trends. This position requires a broad and deep understanding of technology and IT delivery services. Your future duties and responsibilities Manage and operate a 24/7/365 NOC facilities located in Pensacola, FL and Arlington, VA for enterprise network monitoring, incident escalation and response and maintenance and upgrade activities Manage and direct tier I and II network operations/service desk teams in maintaining continuous network monitoring and connectivity and all specified service levels for all data, voice, video and wireless services delivered Manage network monitoring tools, alerts and escalation processes and procedures for multiple classification networks Develop and implement processes and procedures to ensure timely troubleshooting and resolution of incidents and outages Plan and oversee network installation and maintenance activities; maintain approved network configurations; enforce change control procedures and support root cause analysis Coordinate with the network engineering team on network upgrades/enhancements and escalated incidents Monitor and collect network load and performance statistics ensuring visibility and network health Manage distribution and installation of firmware and software patches and ensure that updates to all network devices and software are performed to comply with service levels Support procurement of network equipment and software, including specification, receipt, tracking, storing, staging and final equipment disposition Ensure that network hardware and software inventories are current and accurate Track/maintain/renew all licenses and maintenance contracts Plan and implement network security measures and tools, including boundary protection; enforce policies for network and device access, manage access rights and permissions Required qualifications to be successful in this role Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required A minimum of (15) fifteen years of relevant experience Master's Degree in Computer Information Systems or relevant discipline Active Top Secret clearance required Desired qualifications: Knowledge of or prior experience with the DHS environment Must possess at least one of the following cyber security certifications: CISSP, CCSP, CCNA, GIAC, SSCP, Security+ (or equivalent as approved by the Government) As a Federal Contractor, all members of CGI Federal, regardless of role or work location are required to be fully vaccinated, with the exception of those with approved medical or religious accommodations. CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $106,300 - $258,900. #CGIFederalJob #LI-MC3 #DHSCareers Insights you can act on While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success. When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services. At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist. Ready to become part of our success story? Join CGI - where your ideas and actions make a difference. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the US, please email the CGI US Employment Compliance mailbox at @cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned . We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the US are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information. Skills