REMOTE Salesforce Marketing Cloud Lead Engineer

Cengage Group
Washington, DC
Dec 05, 2022
Dec 07, 2022
Full Time
A$ A' "A' ?This is a 100% remote position that can sit anywhere within the US We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.Our culture values diversity, engagement, and discoveryOur business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see role serves as technical guide on new project initiatives and participates in application design sessions for Marketing Cloud, Datorama and CDP. Assists with planning for and implementation of approved initiative. Designs, codes, tests and debugs sophisticated Marketing Cloud automations and SQL queries that power journeys and marketing campaigns. Performs application development to enhance and implement application software (such as updating the data model or adding new objects based on build out in Salesforce core implementation, building out landing pages and web capture forms) according to detailed methodologies and procedures. Build emails using HTML and CSS following web accessibility guidelines and mobile responsive standard methodology. Develops project work plans and manages project to completion in accordance with plans which may include formulating system scope and objectives, developing detailed design specifications, and translating system function/features to programming specifications. Provides status and time estimates for work on a regular basis. Provides leadership and mentors Marketing Cloud Analysts. Analyzes technical issues and troubleshoots code related problems. Ensures technical documentation and project audit trails exist for the supported applications. Updates' application procedures and standards as necessary to record best practices. Completes and communicates modifications to user operations or documentation.Key ResponsibilitiesWork closely with internal and external team members and to analyze business needs, gather requirements and process flows, including documentation of all features with acceptance criteria.Demonstrate a solid command of technical details to translate proposed solutions into functional specifications with technical team.Perform account configuration and ongoing maintenance.Responsible for Business Unit (BU) configuration, including the setup of SFTP(s), SAP(s) and SSL(s).Lead for day-to-day Marketing Cloud support and maintenance.Perform regular system audits to ensure system functionality is working properly.Document and lead support tickets resolution.Provide Marketing Cloud configuration mentorship and ongoing governance.Lead team members to learn and maintain SFMC knowledge including standard methodologies, processes, training materials and documentation to ensure accuracy and quality of programs.QualificationsBachelors degree in Information TechnologyParticipated in at least one full stack Marketing Cloud implementation for a global brand5+ Years Salesforce Sales and Service Cloud ExperienceDemonstrated ability with HTML, XML, CSS, and JavaScript.4+ years hands on experience with SFMC.Experience in integrating with SFDC and other data platforms such as Datorama and CDPSalesforce Certifications: MC Email Specialist,MC Consultant and B2C Solution Architect Certified.Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@ or you may call us at +1 (617) 289-7917.If you are a CO State, NY State, WA State, or Jersey City, NJ resident, please email jobpostinginquiries@ to receive compensation information for this role. Be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage GroupCengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

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