A$ A' "A' ?Responsibilities:The following section specifies the performance areas of day-to-day operations for the contract:E2 Operations:The contractor shall utilize existing knowledge and best practices to assist the RMP team with all obligations and operations taking place within the E2 travel system. Authorization and Voucher Processing:Following all government-wide and State Department specific regulations, review, edit, return and/or process all travel authorizations and vouchers submitted for the TIP Office. This is inclusive of all amendments that may be necessary to submitted authorizations and vouchers. System Monitoring:Attend, either in-person or remotely, all State Department and/or government-wide meetings involving updates or changes that impact J/TIP E2 travel and operations. Report all pertinent information back to the RMP team, making updates to processes accordingly.Account Maintenance:Control and maintain all J/TIP user accounts, ensuring that user lists remain up to date and accurate.Travel Card Use:Monitor government employee travel frequency in the E2 system, enforcing travel card use requirements as appropriate.Administer corrective actions as appropriate, based on incidents of travel card fraud, waste, and abuse. Travel Analytics and Operational Assessments:The contractor shall run reports in the E2 system and conduct assessments of J/TIP travel operations. Tasks in this area include the following:E2 and Travel Data Reports:Run travel reports utilizing both the E2 system and existing/historical information, compiling diverse data sets into various user-friendly formats and displays depending on the audience. Travel Assessments:Analyze and complete in-depth assessments of J/TIP travel operations, identifying areas of strength and weakness, internal and external risk areas, underlying causes of problem areas, and suggested solutions.Customer Assessments:Analyze and complete in-depth assessments of J/TIP customer travel operations, identifying customer best practices, areas of weakness, impacts of problem areas on travel operations mitigation options for travel, and overall solutions to the identified weaknesses.Customer Relations:The contractor shall serve as the E2 expert for all J/TIP customers, handling all questions and concerns about system operations, and assisting them in identifying future travel needs. Tasks in this area include the following:Customer Assistance LineOperate a dedicated phone line for customer E2 problems and concerns between the hours of 0900 and 1500, Monday - Friday, with the exception of Federal Holidays, troubleshooting reported issues.All requests for assistance must be responded to within the business hour, with the majority expected to be resolved within 24 hours. Forecasting:Meeting with all customer groups on a quarterly basis and identify all anticipated travel for that time period.Report the results of these interactions to RMP leadership.Policy:The contractor shall utilize knowledge of State Department Travel Policy and operation to assist the Government in efforts to draft travel policy and associated SOPs. Tasks in the area include the following:Local Policy:Review J/TIP travel operations, and utilizing knowledge of existing travel policy, draft implemental and supplemental local policy to structure customer, travel team, and E2 roles, responsibilities, and expectations. Standard Operating Procedures (SOPs):Review and edit travel operations, and utilizing knowledge of existing travel policy, draft SOPs.CustomerTraining:The contractor shall create both travel trainings and educational material, and host trainings on travel operations. Tasks in the area include the following:Quarterly E2 Training:Develop training on the E2 system, updating as SOPs, system changes, and best practices emerge, and host trainings on the material for the customers on a quarterly basis.Orientation Training:Develop onboarding training on the E2 system inclusive of basics such as system purpose and how to obtain a log on, updating as SOPs, system changes, and best practices emerge, and host trainings on the material as needed for onboarding employee groups. General Travel Training:Develop training on all aspects of traveling within the State Department, updating as SOPs, system changes, and best practices emerge.These trainings may be inclusive of trainings on the local policy and SOPs that are created under this contract. Host trainings on the material for the customers on as the new material arises.Educational Materials:Create general educational materials, such as brochures, info graphs, and tips and tricks, on State Department Travel. Send these materials to the customer base via month travel notes emails. Qualifications - ExternalMinimum Qualifications: 4-6 years of Travel Support experience.Active Secret Clearance.H.S. Diploma .