Principal Associate, Insights Strategist - Business Cards & Payments

Center 1 (19052), United States of America, McLean, Virginia

Principal Associate, Insights Strategist - Business Cards & Payments

At Capital One, we don't hire people for positions-we hire people to build evolving, fulfilling careers. Do you believe in helping others achieve incredible goals and become better versions of themselves? In Capital One's Business Cards & Payments group, you will find a leadership culture that rewards such a spirit. We believe in unlocking the power of people and equipping you to do great things! We are looking for like-minded people who can share our passion for success.

THE ROLE

The Capital One Business Cards & Payments team is a passionate and entrepreneurial team focused on launching breakthrough products and delivering refreshingly simple, empowering experiences for business owners. We are looking for a Principal Associate Insights Strategist to join our Business Insights team. As an insights strategist, you will assist with coordinating research design, conducting analysis and contributing to strategic reports. On the Business Insights team, you will have the opportunity to directly impact business strategy, provide consumer insights that influence product design, services, and experiences, and marketing strategies for business owners.

Through your work you will dive into the leading-edge of consumer and market research and answer crucial questions like:

• Who are our customers, how can we best reach them with media (e.g. via television, social media), and how do they use our business products (e.g. do they carry a balance, how do we fit into their financial ecosystem, or how can we help improve cash flow)?
  
• Is our business impacted by evolving market trends (i.e. fintech innovation, new products, new shopping behaviors etc.) ?
  
• And do socio-demographic developments change the answers to our questions?
  

Our ideal teammate:

• A Strategic Problem-Solver. You're comfortable in ambiguity and passionate about finding clarity. You consider multiple perspectives, objectives, and needs to arrive at the ideal solution. You're business savvy while keeping customer needs at the forefront
  
• A Storyteller. You're able to develop clear and persuasive stories about your work that you share with a wide range of audiences, including business partners and stakeholders. You're able to present complex research findings and ideas to product partners and senior leaders in creative ways that are also design-friendly.
  
• A Successful Juggler. You don't get overwhelmed or flustered easily. You're able to keep track of multiple projects at once, manage your time efficiently and communicate scheduling with your manager and the broader team. You know that projects can adjust at the drop of a hat, you are adaptable and welcome change and you have the ability to jump in head first by taking a proactive approach to help create solutions
  
• A Lifelong Learner. You have a hunger and curiosity to continually learn new things and to become a subject matter expert in whatever experience you are working in. You thrive on conducting research, synthesizing qualitative and quantitative data and connecting dots that lead to compelling, easy to understand insights and opportunities to dig deeper. Bonus: Able to clearly articulate insights across a wide variety of internal stakeholders
  

What You'll Do:

Strategy & Planning

• Guiding the learning agenda process by identifying the problem statement to developing an approach for solving the problem and conducting research to presenting insights, opportunities and solutions
  
• Translating insights into strategy and/or thought-starters to communicate vision and actionability of findings
  
• Participating in translating complex ideas into understandable concepts that evolve and enhance what we are currently doing today
  
• Influencing business strategies by championing the customer voice so enhancements to products, services, and marketing are grounded in sound methodologies
  

Collaboration & Connection

• Advocating for the customer through human-centric methodologies to strategically define ideal products, experiences and services tailored to customer needs
  
• Participating and supporting in workshops with internal and external stakeholders to engage and build alignment across different partners and teams
  
• Connecting with our design community peers in service of learning, sharing, and teaching to make sure we are working as one unit
  
• Working with partners and teams across various geographies
  
• Looping in outside partners to connect the entire organization and promote cohesion
  

Execution & Delivery

• Demonstrate interest and aptitude in various research methodologies ranging from qualitative to quantitative.
  
• Bringing together various inputs to tell connect dots and elevate themes by distilling research from secondary resources, competitive intel, internal longitudinal studies, and more
  
• Participating or leading synthesis and knowledge mapping sessions
  
• Working with researchers to understand customer needs and define opportunities
  
• Working with project teams to understand and apply research by framing problems, defining insights, and designing new methodologies/practices to serve customer needs
  
• Supporting effective storytelling and presentation of visual concepts to various stakeholders
  

Basic Qualifications

• Bachelor's Degree or Military Experience
  
• At least 4 of experience in a marketing research or consumer insights role to including planning, execution and analysis of qualitative and quantitative market research
  
• At least 2 year of experience working in market research on the vendor or agency side
  

Preferred Qualifications

• Master's Degree in Marketing, Strategy, Insights
  
• Experience with data analytic methodologies and research platforms like Qualtrics, Alida or Decipher research platforms
  
• Experience in leading qualitative research or facilitating
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City: $114,766 - 135,398 for Principal Marketing Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City

- $114,766 and $135,398 for Principal Associate, Marketing

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).