Software Specialist III (Senior IT Support Specialist)

Abbtech Professional Resources
Washington, DC
Nov 29, 2022
Dec 07, 2022
Full Time
Clearance: Secret US Citizenship Required Title: Senior IT Support Specialist Location: Washington, DC Must have a minimum of 7 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users. Duties: - Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include ,move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution. Top 3 Qualifications, Skills, Experience or Certifications: 1. Ability to obtain a Secret Clearance 2. Dell Certifications 3. IT and Networking Certifications Job Role Specific Requirements: Imaging Dell laptops and desktops using the DOT standard image following the SOP. Submitting TSRs and SMRs for in-processing and out-processing MARAD employees. Receiving IT equipment Laptops and iPhones from MARAD users when they leave the department. Configuring and troubleshooting iPhones for MARAD users. Keeping the iPhone tracking sheet up to date. Moving IT equipment for employees between offices when requested. Replacing toners for small printers when requested and keeping the toner inventory tacking sheet up to date. Maintaining the MARAD storage room located on the west building, second floor. Creating FedEx shipping labels and shipping IT equipment to users and to the MARAD IT field offices when requested. Setting up meetings for the MARAD s administrator and deputy administrator at the MARAD s main conference room. Those are either MS teams or Zoom meetings. Installing MARAD specific software s for MARAD users when requested and approved by Andrew and Bob. Software s like AutoCAD for example. Participate in the department s monthly server patching cycles. One Saturday and one Sunday each month. This will require gaining access to MARAD servers but the technician will only be pushing windows updates to those servers. Provide onsite and remote technical support to end users via email, phone, and remote desktop software Bomgar. ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans