Job Title: Manager of RemittanceClassification: Exempt Location: Remote About CleanChoice Energy, a national renewable energy company that empowers people and businesses to cut emissions and live cleaner, healthier lives, is seeking a Manager of Remittance to join the Billing and Operations Team This is a unique opportunity to join a rapidly growing B Corp with a mission to transform the US electricity market by switching homes and businesses to 100% clean, pollution-free energy. Job Description The Manager of Remittance supervises the department that is responsible for the creation of billing, invoicing, payments, and collection of past-due invoices. In this role the Manager acts as the active agent of sending out reports and validating data structures to our internal customers and external 3rd party vendors and customers. The Remittance Manager assures billing and collection procedures are timely and compliant with regulatory authority by ensuring all chase processes are followed, all ETFs and LPFs are assessed as applicable, and all reports and KPIs are reported timely. The Manager of Remittance will act as the first point of contact for the Delinquency Specialist in all collection activity inclusive with LPF's, credit memos and/or debit memos. This position will report to the Director of Billing & Remittance. Responsibilities Maintains in-depth knowledge of all billing and collection regulations and makes recommendations for policy and procedure changes.Monitors results of quality assurance reviews and sets goals for improvement and training requirements.Evaluates correspondence, denials, reimbursement, and customer reaction to identify need for process changes.Coordinates with appropriate vendors and payers to clarify and resolve billing and reimbursement issues.Coordinates with various cross-functional departments to identify issues and improve data capture and data sharing partnering with the Director of Billing & Remittance.Notifies management of any changes in reimbursement and after thorough research makes recommendations to rectify the issues.Monitors credit adjustment transaction reports and assures employees comply with departmental procedures.Participates in the development, installation, and training of all new system software applicable to the department.Mentors and empowers Delinquency Specialists to make them more successful.The ideal candidate for the Manager of Remittance role will be able to maintain open communication with staff and provide detailed and thorough policies and procedures.Contacting customers to resolve open balances on the 91+ receivables for escalation purposes.Develop relationships with customers to ensure open, positive communication and timely payments from customers.Ensuring complete and accurate interest calculations for delinquent customers and may include decisions of waiving of those fees.Produce critical list reports for management review and possible submission to a collection agency or further legal action.Respond to inquiries received from internal leadership, departments, and customers timely.Help create a consistent follow-up call schedule to foster timely payments and ensure ongoing payments over time.Initiate, track and maintain all records/files associated with collection activities for each account including negotiated payment schedules, telephone call documentation and collection letters.Research and provide ad hoc reports as requested.Assist in the development and planning of bad debt forecast on a monthly/quarterly basisResearch discrepancies - may involve in-depth understanding of customer account history and past practices.Maintain receivables in a proper manner, keeping accounts as current as possible.Work with IT to troubleshoot system issues/recommend upgrades to the current tools.Correct errors and put mechanisms in place to prevent those errors from recurring.Responsible for the development and implementation of goals, policies and procedures, and training that provides efficient collection of Accounts Receivables and best invoicing practices.Manage day-to-day collection operations of collection staff to meet and exceed company objectives.Provide high quality customer support.Identify areas where reporting could be improved and assist in the development of improved reports.Meet with client relations team to discuss billing issues, resolutions, and lessons learned for future concerns and improvements.Follow-up communications to foster settlements and ensure ongoing payments over time.Entering notes into our Customer Database to help improve future order processing.Billing using Zuora Administrator.Update rate list by customer to send to Dev for updating in Gennie.Monitor and troubleshoot CX questions and cases related to unbilled customers, commercial customers, billing delays.Create and manage Summary Billing process for movers.Validate internal and external client reports related to Production Summary Process autopay charge cycles for Community Solar projects. Perform additional duties and projects as assigned by management. Qualifications and Skills A Minimum of 2 years of corporate billing/invoice or collection experience including interaction with a large customer base.A Minimum of 2 years of experience with Zuora, Salesforce and Stripe.Strong communication, problem-solving, and analytical skills.Ability to work independently and to adapt to a fast-changing environment.Must have attention to detail with an eye for accuracy.Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.High-end internal and external customer excellence.Experience in both billing and collections capacities.Upbeat, positive, and organized personality.Looking to learn and grow while developing the Delinquency Specialist.Knowledge and understanding of commercial & residential data/credit companies.Critical thinking capabilities and ability to work well under pressure and meet deadlines in a high-volume environment; must have a commitment to quality, process improvement and contribute to efficient operations.Excellent verbal and written communication skills. Proven presentation skills and the ability to communicate effectively with all levels of the organization.Strong analytical skills, organization and attention to numerical detail and financial information.Must meet performance standards including attendance and punctuality.A firm understanding of the basic contract terms and conditions.Strong organizational and multitasking skills.Very proactive work ethic, and the ability to adapt to organizational growth.Confidence and maturity to enforce company policies. Preferred Skills Bachelor's degree.Experience working in Solar Energy. Proficient in the use of Microsoft Office including an understanding of formulas in Excel, Word, and Access & Google Suite. Compensation This position offers compensation commensurate with experience and skills, and a robust benefits package. How to Apply CleanChoice Energy is an Equal Opportunity Employer. Our staff's diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via www.cleanchoicenergy.com/careers. About CleanChoice Energy Our mission is to transform the US electricity market by switching homes and businesses to 100% clean, pollution-free energy. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable energy to everyone everywhere. CleanChoice Energy is a certified B Corporation. Powered by JazzHRPI198110746