Product Manager, Analytics

Washington, DC
Dec 02, 2022
Dec 17, 2022
Analyst, Management
Full Time
Job Description

Owned by Jeff Bezos, Arc XP is a cloud-based digital experience platform that helps enterprise companies, retail brands and media and entertainment organizations create and distribute content, drive digital commerce, and deliver powerful multichannel experiences. A division of The Washington Post, Arc XP has powered the digital transformation of customers across the globe, currently serving over 1,900 sites in more than 25 countries that reach nearly 2 billion unique visitors monthly.

Arc XP operates like a SaaS software company within The Washington Post, so you can expect a fun-loving, down-to-earth, nimble culture that thrives on innovation, experimentation, and collaboration. The team at Arc XP builds a powerful suite of digital tools for journalists, marketers, editors and other content creators to craft rich online storytelling. Arc XP provides the toolkit and platform where breaking news stories are crafted, powering some of the world's largest and most recognizable media brands.

We are seeking a Product Manager with a focus on analytics to join our team and assist in the implementation and growth of our product analytics function. You will contribute to the strategic vision and own the delivery of our analytics and reporting solutions across Arc products.

You will be embedded in the Arc XP Composer team, our core content authoring tool. Arc XP Composer is used by professional journalists, authors, editors, marketers, and more to craft and manage compelling storytelling online. You will work with product managers helping to gather feedback from customers, draft feature requirements, and support the full-cycle software development process.

This role will include day-to-day collaboration with product managers, designers, software engineers, client account managers, and other key internal stakeholders. The ideal candidate is an organized, critical thinker who communicates effectively and eagerly engages with colleagues across areas of the business.

If you are proactive, curious, enthusiastic about growing with us and being a part of our exciting journey, willing to learn and work towards making our customers and Arc XP successful, we would love to hear from you!

**This position could be 100% remote in the US for the right candidate.
  • Work closely with Product Managers to distill product vision into clear features, solving real problems for our customers and delivering value. Manage small to medium initiatives from inception to delivery. Assist with all aspects of the product life cycle, including strategy, product requirements definition, design, release plans, testing, and future enhancements.
  • Work closely with internal and external stakeholders to understand pain points, capture new ideas and refine existing ideas for features and build the product backlog.
  • Work with product, marketing, sales, and leadership teams to articulate analytics needs and identify opportunities for analytics capabilities for optimizing product and customer lifecycle management. Create and execute plans for analytics initiatives.
  • Participate in solution design and partner with designers in conducting user research to understand the needs for different user personas.
  • Make effective tactical prioritization decisions to maximize team effectiveness and guide the team in sizing work to deliver on key objectives. Ensure that the team has a clear understanding of functional requirements and business expectations.
  • Work with QA to develop testing strategy, test plan, test cases and participate in UAT to ensure on-time and quality product releases.
  • Create release plans, release notes, product documentation and training material.
  • Assist with establishing and tracking KPIs. Monitor product performance to ensure constant product iteration and improvements and share reports and dashboards with stakeholders.
  • Assist and guide internal teams to encourage adoption of product analytics tools.


Minimum Qualifications
  • 2+ years of experience as a product owner or product manager or product analyst or data analyst or product analytics intern.
  • Bachelor's Degree in Computer Science, Business, Data Science, Analytics, or a comparable field or equivalent work experience
  • Experience using analytics, user research, and performance data to help make informed decisions to guide product development
  • Ability to work well across disciplines
  • Exceptional written and oral communication skills
  • Passion for building great products and solving customer and business problems
  • Working knowledge of Agile processes and principles. Ability to lead scrum ceremonies such as refinement, sprint planning, retros and partner with a scrum master or agile coach for more advanced agile needs.
  • Ability to thrive in a fast-paced, highly collaborative, and entrepreneurial environment.

Preferred Qualifications
  • Product experience at a SaaS product company, ideally enterprise/B2B, strongly preferred
  • Experience in the content management platform space
  • Experience with product analytics solutions like Pendo or LogRocket
  • Experience with data analysis and dashboarding tools like Tableau, Kibana, DataDog or similar

Arc XP's mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:

  • Competitive medical, dental and vision coverage
  • Company-paid pension and 401(k) match
  • Three weeks of vacation and up to three weeks of paid sick leave
  • Nine paid holidays and two personal days
  • 20 weeks paid parental leave for any new parent
  • Robust mental health resources
  • Backup care and caregiver concierge services
  • Gender affirming services
  • Pet insurance
  • Free Post digital subscription
  • Leadership and career development program

Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.