Chief Administrative and Customer Services Division

Employer
USAJobs
Location
Suitland, Maryland
Posted
Dec 03, 2022
Closes
Dec 11, 2022
Function
Executive, Chief
Hours
Full Time
Duties

The Chief, Administrative and Customer Services Division is responsible for:
  • Providing leadership and guidance to the Census Bureau's management programs related to services in the administrative, publications, customer services, and health and safety areas.
  • Providing an integrated and comprehensive service and publications agenda for Department of Commerce (DOC) and Census Bureau field offices and coordinate the administrative functions for field activities with the Regional Offices (ROs), Regional Census Centers (RCCs) and Area Census Offices (ACOs) and the General Services Administration (GSA).
  • Serving as the delegated Real Property Official representing the Bureau at various DOC policy committees and working groups.
  • Establishing detailed and professional working relationships and service agreements with top management at the DOC, the Occupational Safety and Health Administration (OSHA), the Government Printing Office (GPO), and the GSA.
Travel Required: Occasional Travel
Description: Travel may be required to attend or present at meetings and conferences on topics relevant to the U.S. Census Bureau's mission.

Requirements

Conditions of Employment



To meet the minimum qualifications, you must show that you possess all of the Executive Core Qualifications and Professional/Technical Qualifications listed. These qualifications would typically be acquired through education, senior level experience, and training which reflect progressive development and achievement in leading and managing a comprehensive program in a complex organization. An individual's total experience must demonstrate the ability to perform the duties of the position. Applicants must meet all of the qualification requirements by the closing date of this announcement.

Due to COVID-19, the Census Bureau is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within 30 calendar days. At that time, you may be eligible to request to continue to telework one or more days a pay period consistent with the Census Bureau's telework policy and approval from your supervisor.

Conditions of Employment:
U.S. Citizenship.
Background investigation and/or security clearance is required.
One-year probationary period may be required.
Public Financial Disclosure (SF-278 filing within 30 days is required).

Qualifications

Executive Core Qualifications (ECQs):

ECQ #1 - Leading Change: involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

Leadership Competencies: Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, and Vision.

ECQ #2-Leading People: involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflict.

Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others, and Team Building.

ECQ #3 - Results Driven: involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

Leadership Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving, and Technical Credibility.

ECQ #4 - Business Acumen: involves the ability to manage human, financial, and information resources strategically.

Leadership Competencies: Financial Management, Human Capital Management, and Technology Management.

ECQ #5 - Building Coalitions: involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

Leadership Competencies: Partnering, Political Savvy and Influencing/Negotiating.

Fundamental Competencies: These competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Communication, Integrity/Honesty, Written Communication, Continual Learning and Public Service Motivation.

Professional and Technical Qualifications (PTQs):
  • Experience that demonstrates a broad knowledge and application of national programs relating to space, lease, facilities, property, and transportation management.
  • Experience leading an organization to improve administrative operations through the use of information technology, business process reengineering and modernization, prioritization of current and future initiatives, allocation of resources and direct oversight of various complex and sensitive programs.
  • Knowledge and experience in publishing, printing, forms and mail management.
  • For detailed guidance on ECQs, applicants are strongly encouraged to review the Office of Personnel Management's Guide to Executive Qualifications at https://www.opm.gov/policy-data-oversight/senior-executive-service/executive-core-qualifications/

    Example ECQ statements are available at http://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf

    Additional information

    Financial Disclosure: This position is covered under the Ethics in Government Act, which requires comprehensive financial disclosures from employees. The appointee will be required to file a Public Financial Disclosure Report (SF-278), within 30 days after his/her appointment, and then annually thereafter.

    Qualifications Approval and Probationary Period: Persons newly selected for career appointment to the Senior Executive Service must have their executive core qualifications approved by an Office of Personnel Management Qualifications Review Board and will be required to serve a one-year probationary period.

    Mobility: Individuals selected for Senior Executive Service positions may be subject to reassignment across geographical, organizational, and functional lines.

    The materials you send with your application will not be returned.

    Veterans' preference is not applicable to positions in the Senior Executive Service.

    Please DO NOT put your SSN on pages within your application package.

    Privacy Act - Privacy Act Notice (PL 93-579): The information requested here is used to determine qualifications for employment and is authorized under Title 5 U.S.C. 3302 and 3361.Signature - Before you are hired, you will be required to sign and certify the accuracy of the information in your application.

    False Statements - If you make a false statement in any part of your application, you may not be hired, you may be fired after you begin work, or you may be subject to fine, imprisonment, or other disciplinary action.

    Selective Service - If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law.

    The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor.

    AN EQUAL OPPORTUNITY EMPLOYER