Desktop Support Engineer
Desktop Support EngineerLocation: Bethesda, MDJOB DESCRIPTIONBuilding and maintaining Windows 10 desktop images according to industry best practices.Configuring and supporting workstations and printers in a Windows networked environment.Support of handheld devices/Smartphones including Android and iPhoneDeveloping, implementing, and maintaining necessary application integrations according to industry and vendor standards.Overseeing the analysis and testing of new and upgraded software, including the development and maintenance testing plan for software. Works closely with the development team to coordinate testing, piloting, deployment of software, training for customers and support team(s).Automating the deployment of images and applications. Ensuring desktop images are updated on a regular basis, including documentation and communicating changes.Troubleshooting application errors or applications not operating accurately, including isolating problems, collaborating about options, and implementing a resolution. Works with vendor as necessary to resolve escalated issues.Maintaining clear and detailed documentation on all Windows images and associated technologies.Assisting with research and development efforts for desktop virtualizationAssisting with emerging technology research and evaluationParticipating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards.Implementing and maintaining workstation security to include workstation encryption, workstation firewalls, and workstation patch management.Very importantly, this role requires the ability to apply critical thinking while troubleshooting a technical problem, expert knowledge with Windows 10, desktop and virtualization software, and desktop management tools.The ideal candidate will have the ability to provide a high level of customer service and be able to effectively communicate both verbally and in writing; engage in many projects simultaneously; follow-through and ensure issues get resolved; and have superior organizational skills.Required Experience:-Minimum experience of 5 year in a large corporate environment preferably in an Federal Government agencyCustomer support and communication skillsDesired Skills:Experience in supporting Mac OS systemsMicrosoft Windows server administration experiencePrevious NIH/HHS experienceHighly desired Certifications:MCP/MCSE/MCSA, A +, Network +, Security +Education:-A.A. in Computer Science or equivalent with 6 years of relevant experience or BS with 4 years of relevant experience.