It Manager (business Analyst Iii)

Location
Fairfax, Virginia
Salary
$75,669.98 - $126,116.85 Annually
Posted
Dec 03, 2022
Closes
Dec 17, 2022
Ref
22-03332
Hours
Full Time
Job Announcement

Provides oversight and serves as the system administrator for several major departmental applications to include the county-wide fleet maintenance, fuel, and motor pool systems and the DVS website. Duties include:

  • Develops user manuals and delivers training on department systems as needed.
  • Coordinates testing and implementation for all upgrades, enhancements, and patches.
  • Serves as the project manager for system requirements, design, and implementation of Commercial Off the Shelf (COTS) packages for assigned business areas.
  • Documents business processes before and after automation and understands the business and technical workflow of assigned business areas.
  • Oversees and, at times, provides technical support to business users, which includes driving to all four DVS maintenance facilities.
  • Works closely with leadership at the four DVS maintenance facilities to address system requirements, provide technical support and resolve IT issues.
  • Applies appropriate county, state, and federal data security and data protection rules governing system access, confidentiality, and technical security protocols.
  • Develops role-based security architecture for assigned systems.
  • Works with Department of Information Technology representatives to evaluate options and obtain approvals based on county technology standards and integration requirements with the Fairfax County enterprise IT.
  • Participates in agency technology and business strategic planning.
  • Develops and implements an IT budget that includes future requirements.


Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
  • Serves as lead software system administrator for interdepartmental or County-wide automated system;
  • Works closely with technical project leader to coordinate technical resources and directs functional design and implementation;
  • Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;
  • Identifies and tests system enhancements;
  • Defines and maintains system administration documentation;
  • Organize and direct system user groups;
  • Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;
  • Provides assistance to system users;
  • Develops conceptual approaches to satisfy user requirements;
  • Oversees user acceptance testing;
  • Evaluates new technology for applicability and enhanced effectiveness;
  • Develops strategic plans to ensure solutions comply with established standards;
  • Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;
  • Establishes priorities and timetables for system-related projects;
  • May supervise other employees on a recurring or project basis;
  • Generates reports to meet special agency needs;
  • Acts as intermediary between users and technical staff to resolve problems;
  • Participates in developing user training manual;
  • Provides training to users;
  • Works closely with agency IT technical staff and/or serves as agency liaison with the
  • Department of Information Technology;
  • Develops and provides technical briefings for staff on new services and system components;
  • Provides technical support and training to users of installed software;
  • Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;
  • Stays abreast of technology changes;
  • Provides assistance to other staff as needed;
  • Serves on committees and task forces and undertakes special projects as assigned.


Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
  • Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;
  • Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
  • Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
  • Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
  • Knowledge of effective project management methods, practices and techniques;
  • Knowledge of effective supervisory methods, practices, and techniques
  • Ability to analyze and evaluate administrative processes and procedures for automation purposes;
  • Ability to conduct research into new information technology;
  • Ability to train employees in the use of hardware and software;
  • Ability to prepare user manuals;
  • Ability to translate technical terminology into terms understandable to management and employees;
  • Ability to establish and maintain effective business relationships.


Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the IT services are being used; plus four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license.

PREFERRED QUALIFICATIONS:
  • Demonstrated familiarity with or work experience in developing IT solutions, ideally using SharePoint, for fleet maintenance systems (e.g., M5 or similar); including system implementation and support experience.
  • Demonstrated experience working with Application Programming Interfaces (APIs).
  • Knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server and stand-alone environments.
  • Experience configuring and implementing COTS solutions, particularly vehicle or fuel related.
  • Experience working within a development team.
  • Understands vehicle maintenance and fuel related technologies.
  • Ability to form collaborative partnerships across the department and county.
  • Excellent customer service skills with the ability to interact in a service oriented and professional manner with internal and external customers.

NECESSARY SPECIAL REQUIREMENTS:
  • All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.
  • The appointee to this position will be required to complete a criminal background check and driver's license check to the satisfaction of the employer.

PHYSICAL REQUIREMENTS:
Job is generally sedentary in nature. May be required to lift up to 15 pounds. Must be able to operate keyboard driven equipment. Must be able to access and interpret data on computer. Must communicate with others. All duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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