Business, Data And Systems Analyst (business Analyst Iii)

Location
Fairfax, Virginia
Salary
$75,669.98 - $126,116.85 Annually
Posted
Dec 03, 2022
Closes
Dec 17, 2022
Ref
22-03352
Hours
Full Time
Job Announcement

Join the Park Authority and our nationally recognized team of professionals! The Fairfax County Park Authority (FCPA) is seeking a Business, Data and Systems Analyst to be a part of one of the most highly regarded park systems in the country. With more than 25,000 acres of parkland, nine RECenters, eight golf courses, three lakefront parks, and more, FCPA is an exciting organization to be a part of and there are many opportunities for staff to make a difference at every level.

Oversees and manages the Park Authority's recreation management systems (Recreation Dynamics and G1). Conducts ongoing evaluation of Park Authority revenue/business operations as it relates to system use, including developing recommendations for policy or business changes. Identifies, coordinates, and manages numerous system-related projects to improve business processes, fully taking advantage of existing or new functionality. Manages day to day relationship with software vendors, including coordinating and testing software modifications/enhancements, engaging on development priorities, and addressing bugs/issues. Coordinates and conducts end user training and provides regular, ongoing assistance to all system users. Develops, coordinates, and maintains internal data to be utilized in day-to-day operations, planning, and budgeting. Prepares numerous reports to meet agency needs. Provides input to department strategy to meet future system needs and establishes priorities and timetables for system-related projects.

Note: This position may be underfilled at the Business, Data and Systems Analyst (Business Analyst II) (S25); the Underfill Requirements are stated below in the Employment Standards section.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

  • Serves as lead software system administrator for interdepartmental or county-wide automated system;
  • Works closely with technical project leader to coordinate technical resources and directs functional design and implementation;
  • Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;
  • Identifies and tests system enhancements;
  • Defines and maintains system administration documentation;
  • Organize and direct system user groups;
  • Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;
  • Provides assistance to system users;
  • Develops conceptual approaches to satisfy user requirements;
  • Oversees user acceptance testing;
  • Evaluates new technology for applicability and enhanced effectiveness;
  • Develops strategic plans to ensure solutions comply with established standards;
  • Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;
  • Establishes priorities and timetables for system-related projects;
  • May supervise other employees on a recurring or project basis;
  • Generates reports to meet special agency needs;
  • Acts as intermediary between users and technical staff to resolve problems;
  • Participates in developing user training manual;
  • Provides training to users;
  • Works closely with agency IT technical staff and/or serves as agency liaison with the Department of Information Technology;
  • Develops and provides technical briefings for staff on new services and system components;
  • Provides technical support and training to users of installed software;
  • Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;
  • Stays abreast of technology changes;
  • Provides assistance to other staff as needed;
  • Serves on committees and task forces and undertakes special projects as assigned.


Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
  • Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;
  • Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
  • Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
  • Knowledge of effective project management methods, practices, and techniques;
  • Knowledge of effective supervisory methods, practices, and techniques (required for some positions);
  • Ability to analyze and evaluate administrative processes and procedures for automation purposes;
  • Ability to conduct research into new information technology;
  • Ability to train employees in the use of hardware and software;
  • Ability to prepare user manuals;
  • Ability to translate technical terminology into terms understandable to management and employees;
  • Ability to establish and maintain effective business relationships.


Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the IT services are being used: plus, four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform, or a related system.

UNDERFILL REQUIREMENTS:
This position may be underfilled as a Business Analyst II (Grade S25; $65,747.97 - $109,579.81). The employment standards for the Business Analyst II are Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Bachelor's degree in business, computer science or a field related to the department where the information technology services are being used; plus, two years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform, or a related system.

Applicants hired at the Business Analyst II will be non-competitively promoted to the Business Analyst III level upon successful completion of an underfill agreement.

Note: Underfill candidates must be able to meet the minimum qualifications of the Business Analyst III within two years of the job announcement's closing date.

PREFERRED QUALIFICATIONS:
  • Knowledge of Park Authority (or similar recreation provider) revenue/business operations and processes.
  • Experience providing oversight of recreation and golf software systems, to include point-of-sale, registration, facility scheduling, membership, and e-commerce.
  • Ability to identify and analyze trends utilizing data and use data to improve business operations, processes, and decisions.
  • Knowledge of and experience with Business Intelligence tools (Tableau, Power BI, etc.).
  • Knowledge/understanding of customer management, with a systems and business background.
  • Knowledge of database management with a technical and business background.
  • Understanding of best practices relating to data capture, integrity, and structure.
  • Experience evaluating business processes and developing automated solutions.
  • Ability to identify solutions or strategies for solving business problems.
  • Experience working with external vendors to address system issues.
  • Knowledge and understanding of customer/user experience when interacting with systems.
  • Strong interpersonal skills.
  • Change management skills relating to system use and business processes.
  • Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical department staff.
  • Experience providing in-person training and developing training materials/documentation.
CERTIFICATES AND LICENSES REQUIRED:
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, and child protective services registry check to the satisfaction of the employer.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.
PHYSICAL REQUIREMENTS:
Sedentary with walking and lifting less than 5 pounds. All duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview; may include exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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