The position is tasked with supporting a World Wide field service strategy for the evolving life science product lines. The position helps develop programs for after sales installation, Preventive Maintenance and service contracts to support a growing line of imaging systems, optical tweezers and ultrafast lasers. The candidate must have a solid understanding of the life science industry; optics and microscopy experience is preferred. The position maybe field based.Essential Job Functions include the following, but are not limited to:Install new systemsPerform voluntary warranty related service at customer sitesImprove internal and external service reportingExecute Preventive Maintenance program for existing customersPromote service contracts for customersDocument field service activitiesImprove customer response timeAssist system installation and evaluation for tradeshowsQualificationsExperience:Minimum 5 years hands-on experience aligning, maintaining and servicing optical equipment including lasers and microscopes preferredPrior field service experienceDirect customer relationship experienceEducation:BS in Engineering Technology, EE, Biomedical Science, Physics or equivalent. Technical school/military experience considered.Specialized Knowledge and Skills:Proficient in Windows based PC machine use, especially MS Office and other communication tools.Ability to work independently, and ability to work in a team environment and comply with high quality standards as well.Strong communication and facilitation skills.Strong business acumenUnderstanding of customer/marketplace and drivers that influence customer behaviorStrong problem solving/analysis skills related to field serviceOther:Must be willing to travel 75% of the timeThorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.