Overview Infrastructure Systems Administrator Bowhead seeks a Infrastructure Systems Administrator to join our team in Dahlgren, VA. The Infrastructure Systems Administrator will serve as an expert for the V53 Branch Lab Engineering, Integration & Operations. Responsibilities Identifying performance problems and malfunctions, addressing systems and equipment problems, performing hardware checks using the necessary testing tools and maintaining hardware. Responsible for ensuring that the support and management of large scale messaging and collaboration environments and tools are maintained to the highest standard with maximum levels of productivity and efficiency. Proper installation and rack mounting of equipment, including adds and moves Upgrading and configuring BIOS, firmware, drivers, and other software Imaging and initial configuration of various types of equipment Installation and configuration of server components and modules Troubleshoot hardware, infrastructure issues and repairing/replacing failed parts Processing returns for products under warranty Escorting vendors when required Manage and complete trouble tickets Tracking infrastructure usage and availability, including space and power Work closely with Facilities team on HVAC and power issues Maintaining diagrams and inventory of equipment and assets Lifecycle management of support center hardware, including recycling and sparing Creating and revising SOPs for infrastructure maintenance and tasks Qualifications NAS/SAN experience with NetApp, EMC VNX, Synology and QNAP technologies Experience with VMWare Experience with backup software with EMC Networker Relevant certifications Experience in building high-availability solutions Knowledge of IP networking Relevant experience in a support center Experience with a variety of different hardware platforms Proficient in hardware configuration and troubleshooting, including RAID Familiar with common software tools and protocols, including DNS, DHCP, etc. Project management skills and managing projects Self-motivated, team player Heavy focus on organization and consistency Familiar with shipping and receiving Excellent written and oral communication Must be able to lift about 50 pounds as needed 5 years hands on experience in Infrastructure System Administration of on premise/virtualized solutions Experience in Windows and Linux Experience in NetApp, NAS/SAN Physical Demands: Must be able to lift up to 15 to 25 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location. In accordance with Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, candidates should be aware that they may be required to have received or be willing to receive the COVID-19 vaccine by date of hire. #LI-JR1