Program Support Assistant

Employer
USAJobs
Location
Richmond, Virginia
Posted
Nov 30, 2022
Closes
Dec 01, 2022
Hours
Full Time
Duties

The incumbent prepares and submits service specific reports and studies for briefing and performance such as daily quad reports, site action plans, compliance and integrity concerns and trends, Claims Adjudication and Reimbursement reports as applicable, Provider Agreement reports, External Medical Office wait-times. Assists with prepping of drafts and replies to executive level and controlled correspondence for the signature of the Service Chief or Program Manager, which includes Senatorial/Congressional inquiries, as well as inquiries from Service Organizations, Federal, State, Local and Private Organizations for Veterans. Conducts extensive research and compilation of data from diverse resources. Extracts and assembles information, conducts analysis and develops reports or presentation; can make on-the-spot presentations and implements mechanisms to enhance/evaluate and define VA mission products to include important tracking tools for Vendor concerns, needs and/or requests. Develops new informational materials for medical center facility customers (mainly Vendors) and staff including fact sheets, brochures, handouts, standardized letters, etc. that increase communication with the target audience.

Work Schedule: 8 am to 4:30 pm, Monday-Friday
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant / PD03089A
Relocation/Recruitment Incentives: not authorized
Permanent Change of Station (PCS): not authorized
Financial Disclosure Report: Not required

Requirements

Conditions of Employment


  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.


Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/30/2022.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS7 position you must have served 52 weeks at the GS6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: clarifying benefits processes to customers; representing patients in receiving benefits to which they are entitled; conducting personal or telephone interviews; analyzing documents to determine if requests meet requirements/law; providing full explanations in response to specific inquiries relating to the agency; resolving problems; explaining legal and regulatory requirements to customers; determining if more information is needed and if a valid complaint exists, or if the issue can be resolved informally, and what steps can be taken to resolve the issue; reviewing records and contacting other offices to learn the status of pending actions, the reasons for delays or changes, and what action or additional information is required to resolve the case; and understanding the clinical and administrative functions of a medical center as they relate to the care and treatment of patients.
You will be rated on the following Competencies for this position:
  • Customer Service (Clerical/Technical)
  • Database Administration
  • Organizational Awareness


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The position is primarily sedentary office work including some light lifting, filing, etc.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .

Education

There is no educational substitution at this grade level.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .