Loan Servicing Admin IV (Escrow)

Herndon, Virginia
Nov 30, 2022
Dec 08, 2022
Full Time

The primary function of the Loan Servicing Administrator 4 role is to manage homeowner's insurance policies on all escrowed and non-escrowed mortgage loans. This role also includes the ability to handle standard mortgage servicing questions from internal and external members.


  • Maintain homeowner's insurance policies for all escrowed and non-escrowed accounts to include disbursing policy premiums and remitting for payment as well as managing policy updates and cancellation notices
  • Maintain flood insurance policies for all mortgage loans listed in a flood zone
  • Maintain all loss draft insurance claims per Fannie Mae investor guidelines
  • Research and resolve mortgage loan discrepancies
  • Handle member requests pertaining to mortgage loans via email, mail or phone
  • Performs other duties as assigned
  • Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)


  • High-school diploma or equivalent
  • Minimum 2 years of Mortgage Servicing experience
  • Experience working in a financial institution in a branch, call center or retail environment may be substituted for Loan Servicing experience
  • Working knowledge of CFPB (Consumer Financial Protection Bureau) guidelines
  • Working knowledge of Microsoft Office and databases
  • Mortgage lending experience at a financial institution is preferred
  • Knowledge of DNA and Nautilus Imaging Software preferred
  • Demonstrated strong attention to detail
  • Must have the ability to use discretion in your work

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or