Senior Production Support Analyst (Hybrid)

T. Rowe Price
Baltimore, MD
Nov 29, 2022
Dec 01, 2022
Full Time
OverviewAs a Senior Infrastructure Operations Analyst within the Trading Support team, you will have an opportunity to work in a fast-paced, dynamic, and constantly evolving environment. This role supports the front office trading teams, technical systems, and their related workflows. As part of the day-to-day work, you will solve production issues, closely monitor the production systems and work with development peers to improve and stabilize the environment. Additionally, you may receive direct exposure to our trading desks as you support our company's trading systems. You are also encouraged to challenge current processes implementing improvements and automation of manual processes while also engaging on new project development. The main objective of this team is to ensure that the applications managed by Investments Trading Support operate smoothly and efficiently. The systems are used across the globe and supported by our global team.Leads projects or work streams within broader projectsAccountable for work of self and sometimes others, provides process and standards advice in area of specialtyWorks independently, receives minimal mentoringActs as a resource for colleagues with less experienceRole summary and job responsibilitiesConfigures, administers, upgrades, monitors, and supports trading applications and workflow. Responsible for service delivery across all technology domains and all consumers.Requires in-depth knowledge and expertise in their own job discipline and working knowledge of related disciplinesResponsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levelsReviews the production readiness of technology solution implementations and application deployments and coordinates next steps across the involved teamsWorks directly with multiple vendors and brokers to maintain and enhance our trading technology application suiteOversees and provides guidance on analysis of performance trends and actions being taken for preventing potential impactsEffectively uses logic as a problem-solving toolAssists others when they need help and provides it in a positive way that promotes confidenceProactively helps team members and makes suggestions to improve practicesEffectively manages first level trading triageLeads projects or work streams within broader projectsAbility to work with large datasets to create ad-hoc reportsAccountable for work of self and sometimes others, provides process and standards advice in area of specialtyWorks independently, receives minimal mentoringActs as a resource for colleagues with less experienceBusiness knowledgePossesses solid understanding of the tech and asset management industries and internal business units to enable navigation of key partners and understanding of impactRequirementsTypically requires 3+ years of relevant experienceRequires in-depth knowledge and expertise to match the role, with skills and competence in technologies such as Splunk, SQL, Grafana and Unix and Windows DB queries.A demonstrable understanding of the broader technology portfolio including technical architecture and cloud based solutionsStays abreast of industry trends and technologiesMaintains root cause analysis skills for investigation of incidents impacting technology availabilityReviews capacity utilization for trends and raises awareness across teams to address areas of excess and shortagesAdministers processes and procedures related to code managementEngages various teams to evaluate and implement performance tuning recommendationsAvailable for 24x7 on call rotation (every 4-6 weeks), 5-10 hours per rotationT. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.