Tier 2 Support

Employer
Atos
Location
Frederick, MD
Posted
Nov 29, 2022
Closes
Dec 01, 2022
Ref
719874288
Hours
Full Time
Address user tickets regarding hardware, software and networkingHands-on experience with Windows/Mac OS environments.Basic networking troubleshooting knowledge.Help users with password reset, account unlock/disable/enable in Active DirectoryWalk customers through installing applications and computer peripheralsKnowledge of network security practices and anti-virus programsAsk targeted questions to diagnose problems with hardware and softwareGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manualsPOS (Point of sales) experience is highly desirable