Application Support Specialist - Remote

Washington, DC
Nov 29, 2022
Dec 01, 2022
Full Time
Application Support Specialist - RemotePay: $60,000The position is a unique opportunity to gain exposure to business stakeholders and help be part of the solutions not just from a technical perspective but also to gain exposure to presenting more technical ideas or solutions. There will be many opportunities for learning and professional growth, and your career path is yours to direct based on your drive to succeed.ResponsibilitiesProvide 2nd level support for all AX, POS, DM, and related business applications issues and questionsIdentify solutions to work around open issues that are under investigation or pendingTroubleshoot issues and escalate to 3rd level support if neededDocument and track case histories, issues, and actionable steps takenAssist users in quality assurance testing of new software releasesInteract with user network and support building required IT skills in the business organizationParticipate in Implementation of new software solutionsParticipate in Hypercare support of new implementationsParticipate in business requirement gathering and provide input on improving business processesCoordinate with Global Hearing Care IT on trends and open issuesPrioritize Incidents effectively according to business needsParticipate in and/or lead group discussions on open issues with various departmentsManaging a high-volume ticket queue, including prioritizing your work, updating, and quality assurance via RemedyParticipation in Business Critical Incidents including but not limited to, , coordination with Business-Critical Incident manager and other relevant resources by initiating communication groups, providing repro steps and other necessary details, testing/verification, strongcommunication with Business Process Support team providing updates and solution, and assisting BCIM with field/user communications specific to the applications supportedMay perform miscellaneous tasks/projects as directed by managerQualificationsMicrosoft Dynamics - AX 2009/ 2012 experience is preferredStrong Technical understanding is requiredStrong Financial understanding is requiredExperience with troubleshooting and debugging errors (Problem Solver)Experience in training usersExcellent customer service skillsExperience with creating and maintaining documentationHealth care experience is preferredInsurance billing experience is preferredDedication to continuous self and process improvementsPositive attitude in the workplaceThe ideal candidate will be extremely detailed and structured through their own self- discipline and personal drive. While also maintaining being a team player that assists others while demonstrating strong analytical skills.Category Code: JN008