Director, Volunteer Initiatives and Operations Optimization

Washington, DC
Nov 30, 2022
Dec 29, 2022
Full Time

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

The Director, Volunteer Initiatives and Operations Optimization directs the planning and implementation of business unit and/or department integration initiatives through its full-life cycle. Develops communication plans and monitors program quality and performance post-implementation. Directs research and analysis of program requirements. Raises issues and integrates initiatives, solutions, and actions for management. Identifies operational and technological tools to enhance and support existing and/or new initiatives. Collaborates with senior management in the planning and execution of strategic business objectives.


  • Develops, advises, supports, coordinates, and collaborates on special/ high-level strategic projects across the department/organization. Organizes, problem solves, raises issues, and integrates initiatives, solutions, and actions for management. Acts as a liaison to resolve problems and to ensure successful implementation of organizational initiatives.
  • Serves as a liaison between individuals (members/non-members), community groups, and special interest groups, etc. Manages volunteers to obtain program goals. Develops and manages program budgets. Monitors performance and recommends program changes. Ensures program extensions align with business objectives.
  • Provides advice and counsel to state teams on the implementation of the organization's advocacy, member/public engagement, volunteer management, and communications priorities. Executes strategies that support and integrate advocacy, outreach, communications, and volunteer engagement work across multiple business units.
  • Identifies trends and resolves systemic issues across functions and ensures strong communication within a matrixed business environment. Assesses state needs and develops and implements training programs, as needed. Provides support with systems and processes. Identifies and recommends best practices and resources to achieve state office strategic goals.
  • Plans, organizes, and implements assigned projects. Determines resources needed, tracks budgets, determines scope and execution, tracks progress towards milestones, establishes timelines, and evaluates progress. Establishes project communication plans and ensures internal/external stakeholders are informed regarding project processes and impact.
  • Develops and implements a campaign strategy for all national and multi-state campaigns. Gathers and disseminates political intelligence. Plans and builds out scenarios. In consultation with appropriate department teams, identifies target legislators/states for campaigns.
  • Provides analysis of polls and trends as well as opposition research and modeling. Conducts ongoing strategic analysis.
  • Ensures strong people management across team, monitoring and supporting employee engagement, and volunteer engagement as appropriate.


  • Completion of a Bachelor's degree in a related discipline and 10+ years of related experience; or an equivalent combination of training and current experience related to the duties of the position, with an emphasis on strategic planning and development, relationship-building and making data-driven decisions.
  • Proven ability to devise and implement strategic initiatives across complex organizational structures.
  • Demonstrated professional track record and successful experience in working with volunteers, developing volunteer leadership, cultivating volunteer-staff partnerships, identifying and launching new systems and procedures, and introducing innovation reflected materials, experiences and ideology.
  • Demonstrated ability to work with others through coaching, leadership, and building trust. Ability to persuade, to negotiate, and to otherwise work effectively with others to gain respect and to build commitment to organizational goals.
  • Ability to oversee a team focused on advancing strategy, and identifying effective and efficient ways to measure it accordingly.
  • Ability to work with Office of Volunteer Engagement and volunteer program teams to identify operational efficiencies in both human and financial resources, and optimize support across all volunteer programs.
  • Ability to manage cross-disciplinary teams and teleworking staff to achieve expansive goals and objectives, and to consistently deliver a portfolio of inspiring and fresh resources that leverage technology and human skills.
  • Demonstrated ability to initiate and analyze data, prepare concise and well-written summaries and verbal presentations, and provide sound recommendations related to complex issues.
  • Demonstrated ability to manage an extensive portfolio of projects and collaborations, with high standards for performance.

Physical/Mental Demands
  • Regular and reliable job attendance
  • Effective verbal and written communication skills
  • Exhibit respect and understanding of others to maintain professional relationships
  • Independent judgement and discretion requiring the employee to compare and evaluate various courses of conduct and make a decision (or recommend a decision to be made) after various possibilities have been considered.
  • In office/open office environment with the ability to work effectively surrounded by moderate noise

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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