POSITION SUMMARY: Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.How it's Done PeopleMonitors staffing levels; recruits and selects employees to talent and job profilesTrains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followedAssigns activities and tasksIdentifies and develops internal candidates for management and Team Leader positionsTreats employees with respect and dignity and regularly recognizes and rewards employeesComplies with all state and federal labor laws and regulationsGuest ServiceManages daily activities to achieve excellence in restaurant operational performanceHolds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experienceReviews practices and modifies as needed to continuously improve the guest experienceInteracts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recoveryMaintains brand image by ensuring restaurant cleanliness, maintenance, and excellent serviceBusiness ResultsPartners with the restaurant manager in using management information tools to analyze restaurant operational and financial performanceIdentifies trends and implements action plans for improvementFocuses efforts on developing long term sales growth initiatives designed to drive profitable sales growthConsiders cost/benefit impact of financial decisions and works to protect the brandMonitors costs and adherence to budget and restaurant goalsIt's All About Keeping it RealBeing passionate about the BrandBeing genuine and humbleHaving a desire to be of service to othersEmbracing diversityLeading by exampleServing One AnotherLeading through your peopleTreating everyone with respect and dignityCreating an environment that enables people to be their bestCelebrating successesNever walking past a problemServing the GuestBringing the brand to lifeKnowing our guestsCreating an environment that meets our guests' expectationsDelivering cravable flavors and ravable serviceSetting the course for the teamLearning & GrowingTeaching, leading and coachingCollaborating with peersHiring and building talentEmbracing the need for personal growth and developmentDelivering ResultsManage and growing a businessBuilding connections with guests and the communityProtecting the Brand by following established proceduresTaking initiative to grow the businessBeing accountable for personal and team resultsPOSTION REQUIREMENTS: High school diploma or equivalent education required; age requirements may apply in order to remain in compliance with State and Federal laws. Minimum of 1+ years' experience as a Team Leader or Assistant Manager in a customer service environment with some P&L responsibility. Ability to communicate in English is required; Spanish comprehension is helpful. Fundamental reading, writing, math and computer /POS skills are required; must meet the minimal criteria in background check. Must successfully complete the in-house management training program. Must have access to adequate transportation and complete the administrative driving requirement. May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds. May be required to operate/access equipment at standard heights while walking or standing during entire shift. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls. Must make a minimum commitment of 45 hours per week with shifts of varying times and lengths. Must be available and willing to work a variety of days/times including weekends and evenings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.