JOB SUMMARY: Under the direction of the Property Manager, the Assistant Property Manager is responsible for excellent customer service in the daily management and coordination of all aspects of apartment community operations and to act in that capacity in the absence of the Property Manager. Emphasis on the administration of property operations and leasing office, assistance in monitoring the financial operations of the property for maximization cash flow while preserving assets, achievement of budgeted NOI, providing a quality living environment for residents, establishing a positive working environment for property team members, and leading by example. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Lease apartments, respond to telephone inquiries, qualify applicants, show apartments, and prepare all move-in paperwork. Manage renewals; track lease expirations, prepare lease expiration letters and renewal leases. 2. Responsible for Yardi input, timely rent collection, delinquencies, banking activities with daily deposits, preparation of collection documents, personally contacting residents to collect overdue rent, collecting late charges, and make court appearances when necessary. 3. Assist in meeting revenue goals, through maintaining or exceeding occupancy budgeted, ancillary income, market incentives, resident retention, and monitoring property's financial performance as it compares to the annual operating budget. 4. Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition. 5. Assist in monitoring compliance with Fair Housing regulations and other laws as they relate to property specific guidelines in occupancy standards. 6. Assist in monitoring service operations to ensure vacant apartments are in market ready condition within NOVO approved standard downtime. Walk tour route, inspect market readies and model each morning. 7. Assist in planning and preparation of resident functions and community newsletter. 8. Daily walk the property for curb appeal, condition, and safety making appropriate recommendations for improvement. 9. Assist in monitoring work orders to ensure service requests are completed within 24 hours. Accept and enter resident service requests. 10. Ensure excellent customer service by answering the phone within five rings, provide same day or maximum 24-hour follow up, and always display a courteous and professional attitude toward all customers. 11. Responsible for preparing resident communication and responding to resident concerns via phone, email, and/or in-person. 12. Advise Property Manager of conditions of the community affecting the resident's safety, dissatisfaction, and to preserve the asset. 13. Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends. 14. Provide ongoing feedback to team members. Assist Property Manager in evaluating team members and provides feedback on observed work performance. 15. Lead by example. Take accountability for your actions on the property. 16. Perform other duties as required. PI196960006