Account Service Representative (FT)/Throttle

Matrix Imaging Solutions/classicplus
Frederick, MD
Nov 28, 2022
Nov 30, 2022
Full Time
95 Monocacy Boulevard *Suite B20 * Frederick, Maryland 21701301.668.9360 *Fax 301.668.9364 * 800.966.1661*JOB OPENING*Position: Full time *Account Service Representative *Location: Frederick, MDAre you a detail-oriented, self-motivated individual? Are you looking for a dynamic job that cuts through the same monotonous work every day? This is the opportunity for you. Matrix Imaging Solutions/Classicplus in Frederick, MD is the place for you. *Matrix Imaging Solutions/ClassicPlus* is dedicated to connecting people through reliable communications by delivering innovative digital and print solutions.*Responsibilities/Duties: ** Provides customer service support over the phone and email answering questions for orders.* Create quotes, PO's and places orders for customers.* Upsell/cross-sell existing customers through account penetration.* Onboards new customers* Resolves any emerging customer problems with accuracy and efficiency.* Builds sustainable relationships and trust with customer accounts through open and interactive communication.* Manages incoming calls and customer service inquiries/changes to current setup.* Identifies and assesses customer's needs to achieve a high level of customer satisfaction.* Provides accurate, valid, and complete information by using the proper methods, tools, and resources.* Handles customer complaints, provides appropriate solutions and alternatives; follow up to ensure resolution.* Goes above and beyond to engage customers & team members.* Assists in supporting the sales team by generating sales leads with introductions to the Matrix product through phone, email, and mail contacts.* Provides an overview of the Matrix Program(s) for new prospects and returning customers.* Keeps accurate records of customer interactions, process customer accounts, and file documents.* Assist with the enhancement/development of internal standards and processes.* Performs other related duties as assigned.*Qualifications, Skills and Abilities Required: ** Associate degree preferred, with coursework in related area, or relevant work experience.* A minimum of three (3) years of customer service experience (working knowledge of print, mail, digital output, USPS and mailing operations preferred).* Experience working with automotive customers a plus.* PC based computer literacy with proficiency in Microsoft Excel, Word, Outlook.* Excellent communication skills including active listening and ability to communicate effectively with customers, vendors, suppliers and co-workers.* Service-oriented and able to resolve customer concerns.* Multi-tasking skills and ability to work under pressure.* Ability to follow documented instructions as well as document new learned procedures.* Must have excellent time management skills.* Flexible and able to function independently and in team scenario.* Positive attitudeJob Type: Full-timePay: $20.09 - $24.90 per hourBenefits:* 401(k)* Dental insurance* Employee assistance program* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Day shift* Holidays* Monday to FridayCOVID-19 considerations:Matrix Imaging Solutions/Classicplus has been committed to maintaining a healthy and safe workplace.Ability to commute/relocate:* Frederick, MD 21701: Reliably commute or planning to relocate before starting work (Required)Education:* Associate (Preferred)Experience:* automotive industry: 1 year (Preferred)* printing/direct mail: 2 years (Preferred)* Account Support/Customer Service: 3 years (Required)Work Location: One location

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