Help Desk Specialist (Senior)

E-Logic, Inc.
Baltimore, MD
Nov 26, 2022
Nov 30, 2022
Full Time
Duties:Provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.Education: A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.General Experience: This position requires a minimum of seven (7) years of experience in a business IT environment with emphasis on PC computer hardware and applications. General experience includes, but is not limited to: information systems development, work in the client/server field, or related fields.Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, eg, DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.Job Type: ContractPay: $68,000.00 - $99,000.00 per yearBenefits:* 401(k)* 401(k) matching* Health insuranceSchedule:* 8 hour shiftWork Location: One location

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