Help Desk Support

Vision Solution LLC
Baltimore, MD
Nov 27, 2022
Nov 30, 2022
Full Time
*HELP DESK SUPPORT/ ENTRY LEVEL POSITION-PAYS 22.00 PER HOUR-CONTRACT*To Contractor personnel shall participate on enhancing service desk knowledge base. Participation can include but is not limited to the following:A. Monitor industry standard service desk. Troubleshooting with end-user, triaging service tickets, routing to appropriate tier 2 and tier 3 support.B. Document and communicate information to develop templates based on user calls to the service desk manager. Assist service desk manager with documentation knowledge base, to include closing of tickets.C. Assist in enhancing documentation for tier 2 and tier 3 routing.D. Develop and maintain or assist in the development and maintenance of tier 1 documentation.E. Attend staff meetings, as well as other meetings, as required.*Helpdesk Specialist Qualifications (Junior)*At least two (2) years of experience in the following technical areas:1) Prior experience working in a helpdesk environment, using technical skills to resolve end user issues on a first call resolution basis.1) Prior experience with troubleshooting applications like, Microsoft Office, Outlook, Active Directory, remote access2) Prior experience using a knowledge base to identify and troubleshoot issues3) Prior experience using a ticketing system to create, document, track and route tickets while adhering to service level agreements.*Labor Category - Help Desk Specialist (Junior) (Used for Helpdesk Specialist - Junior)*Job Types: Full-time, ContractPay: $40,000.00 - $50,000.00 per hourSchedule:* 8 hour shiftAbility to commute/relocate:* Baltimore, MD 21202: Reliably commute or planning to relocate before starting work (Preferred)Education:* High school or equivalent (Preferred)Experience:* Customer support: 3 years (Preferred)* iOS: 3 years (Preferred)* Windows: 3 years (Preferred)Work Location: One location

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