Desktop Support

Zodiac Solutions
Baltimore, MD
Nov 25, 2022
Nov 30, 2022
Full Time
*ONSITE Desktop support**Baltimore, MD**Contract**JD : **Experience rich profiles for Site Support A$ cents A cents ' not A cents € oe primarily windows, printers, laptop imaging and good interpersonal skills.**Job Description** Provide hardware / software / network problem diagnosis / resolution via telephone for customerA$ cents A cents ' not A cents " cents s end users* Route problems to internal IM support staff.* Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.* Administer and provide User Access and Exit controls.* Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.* Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.* Work closely with IM support staff to obtain technical knowledge and to permanently solve chronic problems.* Training: Be willing to participate in on the job training designed to enhance skills and support capabilities.*Eligibility, Knowledge, Skills & Experience** 3-4 yrs of University education post High school (B.Sc. or Diploma)* 2-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.* *Phone support experience is mandatory** *Technical helpdesk or technical call center experience is necessary.** Disciplined, systematic problem-solving skills required.* Hands-on work experience with the following:* MAC support experience is must* Windows Operating systems - Windows XP/ 7 /10* Remote desktop connectivity applications* MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange* MS Outlook:* Configuring the MS Outlook - via Exchange or POP* Making Calendar entries - setting up meetings* Sharing of calendar address book and contacts.* Making pst files, signatures, enabling - spell check options, read receipt, recall a sent email.* Setting up Rules in MS outlook* Internet Troubleshooting:* Knowledge of the working principles of DHCP and DNS.* Setting up/troubleshooting wired and wireless connections.* Knowledge of the usage of basic commands like ipconfig, Tracert, nslookup, loop back IPaddress.* Troubleshooting internet explorer issues - like secured sites not opening* Knowledge of troubleshooting no network connectivity issues - like limited or no connectivity issues, page cannot be displayed* VPN and remote dial-in users* Support for laptop, desktops, and printers* Others: Adobe Acrobat and other common desktop applications* Basic knowledge of ITIL processes* Willing to work in 24 x 7 operationsJob Type: ContractSalary: $21.00 per hourSchedule:* 8 hour shiftAbility to commute/relocate:* Baltimore, MD 21201: Reliably commute or planning to relocate before starting work (Required)Experience:* Desktop support: 4 years (Preferred)* Mac OS: 2 years (Preferred)* Windows: 4 years (Preferred)Work Location: One location