Scheduling Coordinator

Hunters Flooring Inc.
Dover, DE
Nov 26, 2022
Nov 29, 2022
Program Manager
Full Time
*Job description**COMPANY OVERVIEW: *Hunters Flooring is a family owned and operated business that was established in 2001. We provide the flooring installation service for over 40 Lowe's stores across New Jersey, Pennsylvania, Delaware, Maryland, and Virginia. We make great emphasis on bringing the family feel into business, as we do truly care about everyone that is a part of the team. Our core values are integrity, passion in all we do, accountability, and initiative. As a company, our biggest goal across the company is to improve our customer's likelihood to recommend us to a family and friend. We continually seek to improve the business to ultimately ensure our customers and employees receive the best experience possible.*ROLE OVERVIEW: *We are looking for a Scheduling Coordinator that can schedule a customer's flooring installation service for ~5-10 installers in a specified area. In this role, you will be working to strategically schedule & fill your installers while accommodating customer's scheduling needs. You will be contacting each customer directly by phone to schedule them accordingly and inform them of the installation process. You will have aid with a superior scheduling software that assists you in scheduling, routing, and assigning installer workload. You will additionally have a dedicated team of 7-8 scheduling coordinators that are truly a delight to work with & can assist you. Ultimately, your goal is to ensure that the installers are scheduled well and efficient. You will additionally be working with the District Service Manager who directly manages the installers. There will be 1-on-1 training expected to be completed within 2 weeks with a predefined SOP & training plan.*KEY RESPONSIBILITIES AND DUTIES: *A' . Schedule customers efficiently in regard to geographic distance and installer workload. (Our system aids you with these)A' . Handling general customer questions.A' . Execution of de-escalating customers.A' . Completing assigned activities each day.A' . Communicating installer issues to the DSM to resolve.A' . Having a positive and outgoing attitude.A' . Working with the team to conquer the day every day.*QUALIFICATIONS*A' . Experience in a customer service roll.A' . Experience in de-escalating customers.*WHAT IS PROVIDED*A' . Health benefitsA' . Paid time offJob Type: Full-timePay: $15.00 per hourBenefits:* Paid time offSchedule:* 8 hour shiftAbility to commute/relocate:* Dover, DE 19901: Reliably commute or planning to relocate before starting work (Preferred)Work Location: One location