CrossFit Morning Coach and Membership Experience Manager

Old City CrossFit
Washington, DC
Nov 19, 2022
Nov 28, 2022
Full Time
Old City CrossFit Morning Coach, and Membership Experience Manager is responsible for the morning schedule and overall membership experience at Old City CrossFit at 1007 H St NE.This is a full time, salaried position with benefits. This position reports directly to the CEO of Cheviot Heights, LLC and works with the Manager of CrossFit Programming & Equipment, as well as with the Manager of Personal Training & Coaching Development.*Responsibilities: *Coaching:* Available to coach 20-25 hours of group CrossFit classes and/or Personal Training per week.* Specifically available to coach morning and noon classes throughout the week (5, 6, 7 am on M/W/F, and 6, 7 am on Tu/Th).* Weekend coaching is expected roughly 1 time per month, or as needed to fill classes based on part time coach availability.* Available to perform 1:1 new member consultations throughout the day as needed outside of normal coaching hours.* Available to perform 3-5 hours of Personal Training sessions outside of standard coaching hours.Membership Experience:* Ensure all classes have requisite coaches assigned, and ensure the assigned coach coaches their assigned class. Serve as a replacement coach if and when necessary.* Create and optimize a process for onboarding new members into our community, specifically focusing on the experience of their first 90 days.* Create and manage retention and attendance tracking programs* Manage and optimize the membership experience for all current and long-term members, including but not limited to, class options and schedule, advanced training programs and options, personal training hybrid memberships, and attendance and goal tracking programs.* Continue to build a strong community within the Old City CrossFit. Including monthly community events, checking in on members with poor attendance, and outreach to other local businesses that could be mutually beneficial.* Develop and implement member retention concepts designed to limit the number of monthly cancellations.* Analyze monthly membership trends to determine root cause and corrective actions to meet and surpass budgetary expectations.* Determine and track membership key performance indicators on a monthly basis and determine corrective actions for areas that are underperforming.Requirements:* CrossFit Level 2 Certification required.* 1000+ Hours of CrossFit Head Coaching Experience* 5+ years of People/Program Management Experience* 1-3 years of Marketing and Sales Experience* Excellent written and oral communication skills* Excellent interpersonal and customer service skills* A competent CrossFit athlete with experience in Olympic Lifting, Powerlifting, Gymnastics, Kettlebells, and other CrossFit modalities. High level athletic experience is preferred.* Ability to create and execute revenue growth plans Available for onsite customer-facing work during most afternoons, evenings, and some weekends.Job Type: Full-timePay: $60,000.00 - $90,000.00 per yearBenefits:* Health insuranceSchedule:* Monday to Friday* Weekend availabilityApplication Question(s):* Do you possess a CrossFit Level 2 Certification?Experience:* Sales and Marketing: 2 years (Required)* Management: 5 years (Required)Work Location: One location

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