_Do you love working with animals and people? Are you a team player? Come join our amazing team! Hope Advanced is made up of dedicated and passionate veterinary professionals that function together to provide excellent patient care and outstanding customer service. We are currently seeking high energy, positivity driven client services representatives to join our continuously growing hospital. __If you are you looking for a long-term position to use your skills for quality patient care than *Hope Advanced Veterinary Center in Vienna, Virginia* is the place for you! _*Position Overview: *The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.Tasks include:* Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.* Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.* Organize and process all payment plans, billing statements, and collections.* Perform cashiering duties; process refunds, returns and credits as needed.* Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.* Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.* Receive and distribute incoming mail; and process outgoing mail.* Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.* Respond to client emails; type and edit a variety of correspondence, and process faxes.* Able to learn basic veterinary medicine terminology.* Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.* Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.Job Types: Full-time, Part-timePay: $16.00 - $20.00 per hourBenefits:* 401(k)* Dental insurance* Employee assistance program* Employee discount* Flexible schedule* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Tuition reimbursement* Vision insuranceSchedule:* 10 hour shift* 8 hour shift* Day shift* Holidays* Night shift* On call* Overtime* Weekend availabilityExperience:* Veterinary: 1 year (Preferred)Work Location: One location