Mobile Support Technician

Employer
GCyber
Location
Arlington, VA
Posted
Nov 25, 2022
Closes
Nov 30, 2022
Ref
718372228
Hours
Full Time
GCyber is hiring a Mobile Support Technician to manage and administer the 3,000+ iPhone and Android mobile devices used the Pentagon JSP user community.As a Mobile Support Technician you will:* Provision, configure, and deploy mobile devices (iPhone and Android) to users* Support mobile device configurations and break-fix actions including diagnostics, troubleshooting, and/or software installation* Use Remedy ticketing system to work and track customer's requests for service and trouble incident tickets* Provide customer support for hardware and software related issues impacting mobile devices* Provide user training as needed and provide recommendations to improve mobile supportThis position is full time onsite at the customer work site in Arlington, VA.Minimum Qualifications and Experience:* Associates Degree or equivalent experience* 3-4 years of prior IT support experience, mobile support experience preferred* ITIL or HDI Desktop Support Technician service desk support preferred (may be required)* DoD 8570 IAT II Certification or higher (eg, Security+, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP) Active Secret Clearance_GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.__For future job notifications please be follow GCyber on LinkedIn. __Type: Full-time