* Providing superior customer service* Clear leads tab & applicant tab daily* Assist in complete market surveys* Show, lease and move in prospective community members* Post in social media daily* Update unit availability daily* Assist property manager with monthly Monday.com audits* Create renewal gifts monthly* Process rental applications* Create community newsletters monthly* Market Surveys due every Monday by the end of business* Process maintenance request* Receive collections in accordance with Trinity's standards* Stock snacks & coffee daily* Tidy up office daily* Make sure TVs in fitness center & office are turned on each morning* Clerical and phone support* Assist coordinating resident events with property manager* Maintain all community members files, ensuring completeness and accuracy of all file documentation* Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed, all apartments are inspected to ensure all apartments are move-in ready to the Trinity's standards* Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community manager* Conduct community member's move-out unit walks* Additional tasks or duties assigned by Community Manager*Special Requirements: *Physical Demands:* The employee will be regularly required to sit; stand; walk; reach using feet, legs, back, arms and hands; talk and hear. The employee may occasionally be required to climb. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.Attendance/Travel:* This position is a full time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.*Essential Functions: *Skills include an excellent ability to address the needs of community members, prospects and vendors. Other essential skills include, but are not limited to:* Handle high stress situations effectively* Exhibit strong leadership skills* Excellent communication skills* Superior collection skills* Administrative and organizational skills* Time management skills and ability to prioritize wisely* Customer service orientation* Strong sales background* Knowledge of state law as it relates to fair housing*Qualification: *Computer Skills:* Intermediate computer and Internet knowledge* Intermediate knowledge of MS Word, Excel and Outlook* Prefer knowledge of the following software programs: Yardi, Voyager, PopCard, Entrata, Resident CheckLearning and Development:* Maintain a commitment to ongoing professional development and career growth through our Companies continuing education programsEducation:* High school education or equivalent is required* Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functionsProfessional Experience:* Minimum of one year in customer service required* Minimum of one year as a leasing consultant in the Multi-Family Industry or a related field is recommended* One year of experience in a service industry is preferredJob Type: Full-timePay: $20.00 - $21.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee discount* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Monday to Friday* Weekend availabilitySupplemental pay types:* Commission payAbility to commute/relocate:* Silver Spring, MD 20902: Reliably commute or planning to relocate before starting work (Required)Application Question(s):* How many years of sales experience do you have?Experience:* Customer service: 2 years (Required)License/Certification:* Government issued photo ID (Required)Work Location: One location