Fairfax County boasts a top-notch school system, safe neighborhoods, thousands of acres of parkland, and bustling town centers. County government sits at the heart of this dynamic community of almost 1.2 million residents and seeks employees eager to bring their energy, enthusiasm and skills to serve Fairfax residents and to shape the county's future. Land Development Services (LDS) is the steward of the county's land development and building construction codes and regulations, and its staff members embrace their essential role as "first preventers." Every day, through careful review, permitting and inspection of site and building construction, our staff protect the health, safety, welfare, and environment for those who live in, work in, and visit Fairfax County. Our department also serves as the gateway to much of the county's economic development, reviewing over 30,000 building and site plan submissions, issuing nearly 70,000 building permits, and conducting over 220,000 building and site inspections each year. If you would like to join a creative, collaborative, innovative team doing meaningful work, then LDS is the place for you.
The Land Development Services PLUS Business Support Group is looking for a business analyst to work as part of an agile scrum team to help usher in a wave of new technology through the support and configuration of the PLUS System and other applications. Configures Accela software to meet the needs of one or more agencies. Provides system technical support to customers and staff. Assists in and participates in all aspects of system modernization and business process automation initiatives. Works across county agencies to maintain and establish working relationships to accomplish IT-related project work. Assists in other IT initiatives.
Other duties include:
- Analyzing business requirements and building technical solutions;
- Conducting and participating in technical meetings and training;
- Setting milestones for team accomplishment, and reporting to management.
- Coordinate closely with internal staff and external customers to develop and document business requirements, acceptance criteria, implementation strategies, and testing protocols;
- Perform all aspects of system configuration of the PLUS System, built on the Accela Civic Platform;
- Research and evaluate new technology and make appropriate recommendations;
- Administer the PLUS System and other production systems, monitor usage trends, troubleshoot problems, identify enhancement opportunities, and design solutions.
Multiple positions may be filled from this announcement.Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Serves as lead software system administrator for interdepartmental or County-wide automated system;
Works closely with technical project leader to coordinate technical resources and directs functional design and implementation;
Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;
Identifies and tests system enhancements;
Defines and maintains system administration documentation;
Organize and direct system user groups;
Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;
Provides assistance to system users;
Develops conceptual approaches to satisfy user requirements;
Oversees user acceptance testing;
Evaluates new technology for applicability and enhanced effectiveness;
Develops strategic plans to ensure solutions comply with established standards;
Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;
Establishes priorities and timetables for system-related projects;
May supervise other employees on a recurring or project basis;
Generates reports to meet special agency needs;
Acts as intermediary between users and technical staff to resolve problems;
Participates in developing user training manual;
Provides training to users;
Works closely with agency IT technical staff and/or serves as agency liaison with the
Department of Information Technology;
Develops and provides technical briefings for staff on new services and system components;
Provides technical support and training to users of installed software;
Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;
Stays abreast of technology changes;
Provides assistance to other staff as needed;
Serves on committees and task forces and undertakes special projects as assigned.Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;
Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
Knowledge of effective project management methods, practices and techniques;
Knowledge of effective supervisory methods, practices, and techniques (required for some positions);
Ability to analyze and evaluate administrative processes and procedures for automation purposes;
Ability to conduct research into new information technology;
Ability to train employees in the use of hardware and software;
Ability to prepare user manuals;
Ability to translate technical terminology into terms understandable to management and employees;
Ability to establish and maintain effective business relationships. Employment StandardsMINIMUM QUALIFICATIONS:Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the IT services are being used: plus four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.CERTIFICATES AND LICENSES REQUIRED:
None.NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.
All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date
. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.PREFERRED QUALIFICATIONS:
- Experience working on an agile implementation team.
- Certified Scrum Master.
- Experience with the Accela Civic Platform.
- Experience analyzing and improving business processes and system workflows.
- Experience preparing documentation for system development, including user requirements, acceptance criteria, testing plans, and implementation strategies.
- Sound knowledge of the software development life cycle.
- Knowledge of county planning, zoning, land use and development processes. Excellent written and spoken communication skills.
- Strong organization skills.
- Strong customer service and teamwork qualities.
Job is generally sedentary. Ability to use keyboard-driven equipment. All duties may be performed with or without reasonable accommodations.SELECTION PROCEDURE:
Panel interview; may include practical exercise.
The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others
) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.