Director, Government Customer Performance - Telecommunications

Granite Telecommunications
Mclean, VA
Nov 19, 2022
Nov 30, 2022
Full Time
*Granite Background & History*Granite is one of the premier communications services providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.8 Billion in revenue with more than 2,300 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.* Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies"A' in Massachusetts for the past 14 consecutive years* Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.* We have been consistently rated a "Fastest Growing Company"A' by Inc. Magazine.* Granite was named to Forbes List of America's Best Employers 2022* Granite was recently named One of Forbes Best Employers for Diversity*General Summary of Position: *The Granite Government Team is a dynamic group engaged in a wide variety of projects. The Government Solutions Customer Performance Director position is an integral part of the team where practicality, communication, and collegiality are necessary components.The Government Solutions Customer Performance Director is responsible for:* Managing EIS / large complex program management / customer interaction, and ensuring customer success* Representing customer transition / operations needs to Granite* Delivering program financial performanceThis position will require a high level of telecom expertise as well as ability to engage high-level government agency contacts.*Duties and Responsibilities: ** Manage EIS / large complex program management / customer interaction, and ensuring customer successManage the program managers assigned to each customerAct as an evangelist to build support for Granite solutionsBring and continue to develop trusted advisor relationships with multiple people in government agencies to expand engagement with stakeholders* Represent customer transition / operations needs to GraniteFor each program, ensure that Granite Transition Managers, Project Coordinators and Operations Management understand the needs of the customersManage customer expectationsEnsure that changes post-award (often happens) are translated into strategies and plans that are both good for the customer and Granite* Deliver program financial performanceEnsure that the price paid by the customer is consistent with the agreed to pricing in the awarded proposalEnsure that the cost to deliver the price paid by the customers is consistent with the value proposition proposed and awarded, and achieve the value proposition*Required Qualifications*:* Prior experience dealing with government leaders* Knowledge of government telecom and IT trends* Superior communication skills as well as a proven ability to develop well-written documents and presentations* Great work ethic* Bachelor's degree* Ability to obtain a Public Trust security clearance* US Citizenship required*Preferred Qualifications: ** Knowledge of Granite's current products* Prior experience with government contracting requirements, including federal acquisition vehicles and/or statewide contracts* Experience with GSA Schedules Program and multi-award IDIQ contract vehiclesJob Type: Full-timePay: From $150,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Flexible schedule* Flexible spending account* Health insurance* Life insurance* Paid time off* Tuition reimbursement* Vision insuranceCompensation package:* Bonus pay* Commission payExperience level:* 5 yearsSchedule:* Monday to FridayWork Location: Hybrid remote in McLean, VA 22102

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