Level 2/3 Help Desk Engineer

Computer Services Unlimited, Inc
Chantilly, VA
Nov 19, 2022
Nov 30, 2022
Full Time
We are looking for a Level 2 Help Desk Engineer. If you have experience working for an MSP, using Connectwise, Labtech or other remote management tools, then we want you to apply! Our clients need your help because their end users have application, printing and network connectivity problems and they need a smart, efficient engineer to help them.We provide Help Desk services to clients across the Northern Virginia, DC metro area. We have clients in Va, DC and MD. Most of the issues that are called in can be fixed remotely from our Chantilly office. Occasionally, we have to send our technicians to a client's site. We don't like to, but the client has to be fixed, and if that means going on site, then that is what we do. This means that we need you to have a reliable vehicle that you drive to work every day.We service a wide variety of clients; veterinarians, lawyers, construction companies, non-profits, and medical clinics. You will rarely be doing the same thing from day to day. We handle a wide variety of issues and are wholly responsible for maintaining all of the IT needs for our clients; ensuring that their offices run smoothly.*Basic Duties and Responsibilities*(Note: The following is a basic list of duties that may be performed and does not encompass every aspect of the job)A' . Diagnose and resolve software issues within a Windows environment.A' . Perform software installation on Windows Workstations and Windows Servers.A' . Proficient knowledge of Windows OS and MS Office applications.A' . Manage and maintain detailed information of client issues in support tickets assigned and detailed documentation of resolutions, interactions and time spent resolving issues.A' . Have the ability to add/delete users to/from domain.A' . Have a working knowledge of IP and sub-netting protocols.A' . Have the ability to troubleshoot email issues and provide remediation.A' . Research, test and deploy new technology.*Additional Requirements*A' . Associates Degree in IT, or 3 years of practical experience.A' . The ability to understand and follow established business practices.A' . Exercise the highest level of confidentiality and ethical standards at all times.A' . The ability to work after hours when needed in order to meet client needs and demands.A' . You must be fluent in American English.A' . Able to lift boxes and equipment from 5lbs to 50lbs.A' . Maintain reliable and dependable transportation.We will offer a competitive salary based on experience, as well as paid holidays, paid vacation, and paid sick leave. Our benefits package includes health insurance, dental/vision, life insurance (company paid), ST/LT disability (company paid), and a company matching SIMPLE IRA plan. After you have been with us for one year you will also be able to take one week off to participate in volunteer work.Visit our website at or our Facebook page @ComputerservicesunlimitedBenefit Conditions:* Waiting period may apply* Only full-time employees eligibleCOVID-19 Precaution(s):* Remote interview process* Temperature screenings* Social distancing guidelines in place* Virtual meetings* Sanitizing, disinfecting, or cleaning procedures in placeWork Remotely* NoJob Type: Full-timePay: $55,000.00 - $95,000.00 per yearBenefits:* 401(k) matching* Dental insurance* Employee discount* Health insurance* Referral program* Retirement plan* Tuition reimbursement* Vision insuranceExperience level:* 2 yearsSchedule:* 8 hour shiftCOVID-19 considerations:Technicians work areas are 6 feet apart. All team members have masks to wear. If a service call requires an on-site visit, then we make sure that the client is following COVID-19 precautions.Application Question(s):* Have you ever worked for an MSP?Experience:* Windows: 2 years (Required)* Help desk: 2 years (Required)Work Location: One location